Safe Outdoor Space Manager

Description

Job Title: SOS Manager

Reports to: SOS Senior Manager

Location: Denver

Compensation: $55,000-$59,856 annual salary, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, holiday pay, and paid parental leave

The SOS Manager will work in collaboration with the SOS Senior Manager and CVC team to ensure that the SOS space provides a safe, stable, healing, and supportive environment for residents, staff, volunteers and the broader community. Specifically, the SOS Manager will provide leadership to the Safe Outdoor Space operations and programming as outlined below.

Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours

• 30-35 hrs/wk on site at SOS
• 5-10 hrs/wk to be spent on-call and working from home
• Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with SOS residents, etc
  
  

Key Area #1 - SOS Operations

• Resident Intake
• Wellness Screening
• Overview of all Policies, Rights, and Responsibilities
• Intake Form with basic information for HMIS data entry
• Signed Use Agreement whereby resident acknowledges understanding and agreement to abide by all policies, rights, and responsibilities
• Resident Participation
• Track participation in Daily Wellness Screening using sign in log sheets
• Monitor daily activities using the Daily Activity Log, this includes issues, incidents and other notable occurrences
• Accountability/Complaints/Compliance
• Supervise SOS Staff and their responsibilities
• Maintain scheduling
• Approve Timesheets
• Ensure accountability and follow through on SOS policies and procedures
• Ensure accountability and follow through on all Public Health cleaning and food temp logs are completed
• Manage complaints filed by residents and see that appropriate accountability processes are carried out.
• Track and record these processes.
• Ensure compliance with SOS Use agreements, and notify residents when they are not in compliance. Track and record these notifications, follow up plans, etc.
• Report accountability and non-compliance to SOS Program Director
• Participate in accountability process including exiting residents when appropriate
• Communication with SOS residents while providing stable, trauma-informed interactions with residents
• Ensure information is distributed to SOS residents effectively including outreach schedule, resources, etc.
• Resident Selection Coordination
• Maintain a database for resident selection
• Connect with external partners to help find appropriate candidates
• Encourage residents to help find candidates
• Coordinate/Facilitate Interview Process
• Support a resident selection process that promotes equity
  

Key Area #2 - SOS Programming

• Personal SOS resident support
• Build Relationships with SOS residents
• Build relationships and establish rapport with residents
• Support residents with progressing towards housing and employment goals
• Connect SOS residents to resource navigation
• Connect SOS residents to personal crisis support as needed
• VI-SPDAT Coordinated Entry Surveys
• Coordinate Community Dinners
• Coordinate volunteers external partners to bring meals - Meal Train Coordination
• Prepare space and set up for dinners
• Make sure plates and utensils are available
• Coordinate Wellness activities
• SOS Community Calendar
• Maintain and communicate about calendar of outreach schedules and external events for residents to be involved in
  

Key Area #3 - Conflict Management and Crisis Response

• Conflict Management and Resolution
• Promote conflict resolution among residents
• Ensure that conflict is managed and resolved in a non-violent manner
• Ensure follow-through on conflict resolution agreements
• Submit records of conflict management and resolution to SOS Director
• Violence/Threats of Violence
• If violence or threats of violence break out at the SOS, the coordinator will be required to respond in a timely manner and gather information to be reported to the SOS Director
• Exit residents as necessary in partnership with other Coordinators and Manager
  

Key area #4 - Metrics and Reporting

• Conduct HMIS data collection/input on an ongoing basis
• Work with the SOS Program Director to determine appropriate metrics for tracking success for internal and external use. Current items for reporting include: connections to services and qualitative success stories.
• Track metrics on a monthly basis and report out on those metrics to the supervisor and team.
  
  

Other Responsibilities

• Other duties as assigned.
• We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the SOS community and the individuals that reside there.
  
  

Requirements

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Administrative Skills
• Conflict Mediation/Resolution Skills
• Meeting Facilitation Skills
• High Emotional Intelligence
• Ability to relate to people from diverse backgrounds and experience
• Trauma-Informed approach
• Creativity and flexibility
• Resilience and thick skin
• Intrinsic motivation to achieve goals
• Anti-racist, anti-oppression lens

Salary : $55,000 - $59,856