Patient Call Representative

The Patient Call Representative is responsible to receive a high volume of inbound patient calls related to patient balances, statements, and related inquires. The Patient Call Representative is expected to provide relevant information and resolve the call with a polite and professional approach. The position supports the company’s overall Operations and Client Services by efficiently and effectively providing account data needed for the Revenue Cycle process and delivering results.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answering calls in a courteous and friendly manner
• Accurately documents patient accounts of all actions taken
• Coordinate communication between departments and/or locations according to specific criteria to obtain a satisfactory resolution
• Achieve goals as established by ORI
• Establishes and maintains a professional relationship with all ORI staff to resolve problems and increase knowledge of account management
• Actively participates in department meetings
• Completes additional projects and duties as assigned
• Ability to successfully track and follow up on information requests to and from the clients
• Work with clients and group to facilitate information and resolve charge questions
• Professionally responds to all billing-related inquiries from patients, staff, and payors in a timely manner

Required Education and Experience

1. High School Diploma or equivalent
2. Two years medical collection experience, preferably orthopedic practice.
3. Two years of medical insurance background.
4. EMR experience
5. Preferred experience with various billing systems, such as GE Centricity CPS, Intergy and Caretracker.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear. 
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment

Position Type and Expected Hours of Work:

This is a full-time, Monday through Friday position.  Shifts will be assigned in advance but may vary depend on a Company Schedule.  The hours will typically range from 7:00 am to 5:30 pm and may be subject to change based upon access requirements at locations.

Effective December 1, 2021, all Orthopedics Rhode Island employees are required to be vaccinated for Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.