Loyalty Design and Program Management Advisor

Job Description
CVS Health is a Fortune 8 company embarking on a journey to evolve its world-class ExtraCare loyalty program, improving the experience of our 70M+ members. We are eager to identify the creative thinkers that will help our team deliver this initiative
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This Loyalty Design and Program Management Advisor will be pivotal in bringing the voice of the customer to life. This role is critical in helping us to understand more about what our ExtraCare members love about our program, and where we need to improve. This role will ultimately inform and influence strategy for our acclaimed ExtraCare Loyalty program. If you are passionate about customers, customer reporting, and helping to develop strategic action plans, this could be the role for you!

Responsibilities include:
-Tracking, monitoring, synthesizing and reporting on customer feedback regarding CVS’s ExtraCare Rewards program from a variety of data sources across the organization, including call-center, social media, customer surveys
-Create and execute data-driven business plans to enhance best in class experiences for our customers based on customer sentiment insights
-Monitor industry trends and reports relevant to loyalty, and create shareable reports that can be circulated to senior management
-Support work focused on overall experience with ExtraCare including cross functional work with store operations, Marketing, Digital and Loyalty and Personalization.

This position is based in Woonsocket, RI.

Required Qualifications
*Bachelor's Degree and 3+ years of relevant experience in customer insights, marketing, loyalty programs, market research; or a Master's degree or equivalent in a marketing and / or market research discipline 2+ years of relevant experience.

Preferred Qualifications
*Experience working in consumer / customer insights and market research, and a comfort with synthesizing data into actionable recommendations.
*Experience delivering customer sentiment findings in fluid, often ambiguous operating environments
*Strong communication skills, both verbal and written, with the ability to influence at all levels of the organization.
*Demonstrated familiarity with analytical approaches, ability to use data-driven insights to improve business outcomes
*Demonstrated capability to deliver results in a fast-paced, multi-project team-oriented environment
*A passion for the customer/patient, and understanding and meeting the needs of the customer/patient, and improving customer/patient outcomes

Education
*Bachelor’s degree Required.

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.