What are the responsibilities and job description for the Sr Manager, Process position at CVS Health?
Job Description
The Specialty Process improvement Senior Manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct deep business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. The senior manager will help define and implement our process improvement program from the ground up, including educating others across the organization
Responsibilities % Time
1. Execute strategic process improvement projects using lean six sigma tools and methodologies - 70%
2. Educate and mentor colleagues on process improvement tools and methodologies - 10%
3. Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement -10%
4. Identify process improvement opportunities in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth - 10%
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
- 8 - 10 Years experience in process improvement and/or healthcare
-Expertise and experience in process improvement tools and methodologies (Six Sigma, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
Preferred Qualifications
-Experience advancing organizational process maturity through design for six sigma and/or other methodologies like CMMI
-Proven experience leading operational improvement efforts, including project and performance management
-Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
-Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques)
-Demonstrated facilitation skills
-Excellent presentation and communication skills, including aptitude for writing, fact gathering, and analysis
-Ability to meet deadlines and satisfy customers with multiple conflicting priorities
-Ability to effectively interact one-on-one with all levels of management
-Prior experience leading and developing cross functional teams
-Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
-Demonstrate flexibility to support rapid adjustments in strategy and priorities
-Lean Six Sigma Black Belt or Master Black Belt via a Training and Certification Program
-Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.
-Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend operations
-Minitab and/or SQL, Python, R experience
Education
Bachelors in relevant field (business, industrial engineering, economics, computer science, or operations research) or equivalent experience required.
Masters degree in relevant field preferred.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
The Specialty Process improvement Senior Manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct deep business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. The senior manager will help define and implement our process improvement program from the ground up, including educating others across the organization
Responsibilities % Time
1. Execute strategic process improvement projects using lean six sigma tools and methodologies - 70%
2. Educate and mentor colleagues on process improvement tools and methodologies - 10%
3. Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement -10%
4. Identify process improvement opportunities in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth - 10%
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
Required Qualifications
- 8 - 10 Years experience in process improvement and/or healthcare
-Expertise and experience in process improvement tools and methodologies (Six Sigma, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
Preferred Qualifications
-Experience advancing organizational process maturity through design for six sigma and/or other methodologies like CMMI
-Proven experience leading operational improvement efforts, including project and performance management
-Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
-Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques)
-Demonstrated facilitation skills
-Excellent presentation and communication skills, including aptitude for writing, fact gathering, and analysis
-Ability to meet deadlines and satisfy customers with multiple conflicting priorities
-Ability to effectively interact one-on-one with all levels of management
-Prior experience leading and developing cross functional teams
-Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
-Demonstrate flexibility to support rapid adjustments in strategy and priorities
-Lean Six Sigma Black Belt or Master Black Belt via a Training and Certification Program
-Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.
-Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend operations
-Minitab and/or SQL, Python, R experience
Education
Bachelors in relevant field (business, industrial engineering, economics, computer science, or operations research) or equivalent experience required.
Masters degree in relevant field preferred.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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