Level 2 Support Technician MSP

Onsite and Remote IT Support Technician

Looking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.

Every day presents new challenges and puzzles to solve at CW IT Support, giving you a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay (including profit sharing), excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

Application Instructions:

Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.

Salary:

Salary for this position varies between $45,000 and $60,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

Benefits:

We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.

Job Duties:

• Work primarily in an on-site and project support role servicing clients in your area.  Company vehicle provided to drive onsite to resolve issues with with client’s computers, networks, servers, internet connections, and anything else they need.
• Remote Support work when on-site calendar isn't booked.
• Working efficiently and communicating effectively with clients in a courteous manner is a must.

• Document onsite and/or remote support activity in ticketing system and continually update client information on file.

• Assist with the installation team on server / network / computer deployments, or any other projects that require additional resources.

• While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.

Requirements:

• Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
• 3 years minimum in an IT support role, MSP experience is highly preferred!
• Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net and/or CCNA highly preferred.
• Minimal experience / familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
• Minimal understanding of virtualization technologies including VMware and Hyper-V.
• Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
• Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.

• Work Location: Wilmington NC and 2 hours surrounding, and Remote from home.

Work Remotely

• Hybrid - some work will be from home, but we do have an office location you will be expected to work from certain days.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift - Salaried position, but bonus pay for after hours projects.
• Monday to Friday
• On call Rotation with 6 or 7 other technicians (once every 6 weeks or so)

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: Hybrid remote in Wilmington, NC 28403