Position Summary:

Cyber Advisors is seeking a well-organized, self-motivated, and experienced ConnectWise Administrator to join our NOC Team. You will be responsible for improving, developing, and maintaining our ConnectWise Suite and some other tools stacks we utilize.

Essential Duties and Responsibilities

• Provide as-needed support and training on ConnectWise Manage, Automate, Control, and Sell.
• Support and serve as a subject matter expert for our other network monitoring software, backup solutions, and anti-viruses.
• Experience troubleshooting ConnectWise Automate and Managing backend issues.
• Serve as a subject matter expert for ConnectWise Suite and tools in our stack.
• Assist with system stack updates and maintenance from development to production.
• Implement scalable solutions for automation, monitoring, systems integration, process optimization, documentation, and reporting.
• Assist with system stack automation and help drive business-wide efficiency and performance.
• Developing and maintaining systems documentation of new and existing system processes.
• Stay abreast of new offerings and services and determine potential benefits to the business
• Ability to work well with a team and coordinate small and large projects
• Ability to take initiative and prioritize work while managing several issues
• Assist with client onboarding and off-boarding projects.
• Monitor and address client alerts (i.e. Down Servers, Security Alerts, Backup Alerts, and Critical System Alerts).
• Respond to client system alerts then, process, and resolve or escalate alerts.
• Improve existing reports, data sets, automation, processes, documentation, and systems across different departments.
• Build and provide support and tools to help to diagnose end-user issues and systems health.
• Provide technical support to customers.
• Consult with management and stakeholders on architectural designs, new toolset candidates, and new automation projects to best serve the intended users.
• Confer with stakeholders to ensure the successful functioning of newly implemented systems or procedures and provide a system to receive and implement user feedback.
• Other duties as assigned.

Qualifications/Requirements:

• Prior experience working at an MSP is beneficial
• Extensive experience in ConnectWise Products and integrations with other tools.
• Experience working with databases
• Scripting experience with Automate and PowerShell

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications

The Cyber Advisors ConnectWise Admin is not an entry-level position and will require a combination of skills and experience for consideration

Education:

• Associate or Bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 3-5 years IT experience.
• Associate or intermediate level technical certification(s).

Characteristics:

• Strong attention to detail and ability to follow through.
• Ability to learn quickly, work under pressure, multi-task, and meet deadlines.
• Excellent customer service, communication, and troubleshooting skills – phone skills are integral to this position.
• Demonstrate excellent organizational and time management skills.
• Aptitude for creative and alternate solutions.
• Strong team player.
• Excellent technical judgment and common sense.
• Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
• Trustworthy and dependable.

Experience:

• ISP Flow/Outage Fundamentals
• Data Backup and Restore Fundamentals - Veeam, Datto, and Acronis are preferred
• Security: identifying and resolving malicious software issues
• Internetworking knowledge of WANs, LANs, VPNs, network management, routers, switches, and firewalls is a plus – Fortigate, Sonicwall, and Watchguard are preferred.
• System knowledge of the following technologies: Windows 2008-2019 Servers, MS Exchange, MS SQL, Active Directory, DHCP, TCP/IP, DNS.
• Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
• Maintain internal documentation and keep it up to date
• Exceed customer expectations of service and know-how daily