What are the responsibilities and job description for the Field Service Manager position at CyberCoders?
I am working with a client who is seeking a highly motivated and experienced Field Manager to join our team. This position will be responsible for managing all field work including equipment installation, testing, startup, maintenance, repair, training and modification, and to develop service programs to support various products. This position will also be responsible for managing aftermarket spares parts sales to clients.
Objectives
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email Your Resume In Word To:
Brandon.Grant@CyberCoders.com
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Objectives
- Manage and grow field service activities
- Develop service programs to promote consistent revenue generation and client satisfaction
- Manage spare parts business Essential Duties and Responsibilities Service
- Perform customer site visits, as needed, to support equipment and engineering services
- Commission new equipment systems
- Supervise mechanical trouble-shooting on a variety of equipment systems
- Provide technical training to site personnel as needed
- Maintain an equipment service schedule and service contracts with clients
- Comply with all Customer Safety and Environmental Compliance requirements
- Ensure customer satisfaction is maintained
- Monitor time keeping and submit expense reports
- Build and maintain strong relationships with counterparts at Partner Companies
- Make occasional sales calls, and plant site visits to collect information at the direction of Management
- Be available to travel frequently and on very short notice
- Be able and willing to work under adverse conditions (difficult customers, bad weather travel inconveniences etc.)
- Perform other duties as assigned. Spare Parts Business Management
- Manage the spare parts business
- Process customer orders and RFQs
- Generate and submit spare part quotes
- Process spare parts orders (quotes, purchase orders)
- Update and maintain recommended spare parts lists
- 3-5 years of managing field service operations
- Ability to travel when required
- Good mechanical knowledge and skills
- Hands-on knowledge of electrical testing and diagnostic equipment
- General knowledge of electrical wiring and signaling systems
- Basic computer skills including Microsoft Office 365 products
- Good communication skills (verbal and written)
- Demonstrated customer management skills; ability to manage and diffuse difficult customer situations
- Able to work independently and in team environment
- The employee is required to stand; walk; sit; reach with hands and arms; climb ladders or balance; and stoop, kneel, crouch, or crawl all while wearing required personal protective equipment
- The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 30-40 pounds, and occasionally lift and/or move (with additional help) up to 60-75 pounds (lifts over 40 pounds are two person lifts)
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
- This position will be responsible for managing all field work including equipment installation, testing, startup, maintenance, repair, training and modification, and to develop service programs to support our various products
- This position will also be responsible for managing aftermarket spares parts sales to clients
- Manage and grow field service activities
- Develop service programs to promote consistent revenue generation and client satisfaction
- Manage spare parts business
- Perform customer site visits, as needed, to support equipment and engineering services
- Commission new equipment systems
- Supervise mechanical trouble-shooting on a variety of equipment systems
- Provide technical training to site personnel as needed
- Maintain an equipment service schedule and service contracts with clients
- Comply with all Customer Safety and Environmental Compliance requirements
- Ensure customer satisfaction is maintained
- Monitor time keeping and submit expense reports
- Build and maintain strong relationships with counterparts at Partner Companies
- Make occasional sales calls, and plant site visits to collect information at the direction of Management
- Be available to travel frequently and on very short notice
- Be able and willing to work under adverse conditions (difficult customers, bad weather travel inconveniences etc.)
- Perform other duties as assigned
- Process customer orders and RFQs
- Generate and submit spare part quotes
- Process spare parts orders (quotes, purchase orders)
- Update and maintain recommended spare parts lists
- Frequent travel (60%) (14-21 days out of the month OTR)
- The employee is regularly required to talk or hear
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email Your Resume In Word To:
Brandon.Grant@CyberCoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BG2-1800980L462 -- in the email subject line for your application to be considered.***
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Salary : $60,000 - $70,000
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