SaaS Onboarding Specialist (REMOTE)

SaaS Onboarding Specialist

This role is 100% remote (though you MUST live in the US)

Position Overview

We are seeking an Onboarding Specialist to facilitate the smooth integration of new clients into our services. The ideal candidate will be responsible for guiding clients through the onboarding process, ensuring a seamless transition and positive experience with our SaaS products. This role is pivotal in establishing strong client relationships and providing technical support to ensure clients are well-equipped to utilize our solutions effectively.

Why Join Us

• A people first organization which values its employees as the company's #1 asset
• Work in the HOT space of logistics!
• Unparalleled career growth and and opportunity to grow/learn from industry leaders
• Competitive salary great benefits including 100% paid healthcare for you AND your family!
  
  

Key Responsibilities

• Guide new clients through the onboarding process, ensuring all necessary steps are completed in a timely manner.
• Provide technical support to clients during the onboarding phase, addressing any issues or concerns that arise.
• Utilize Customer Relationship Management (CRM) tools to track client progress and manage accounts effectively.
• Collaborate with cross-functional teams to ensure a cohesive onboarding experience and address client needs promptly.
• Analyze client feedback and onboarding metrics to improve processes and enhance client satisfaction.
• Develop and maintain documentation related to onboarding processes and best practices.
• Conduct training sessions for clients to ensure proper understanding of our products and services.
  
  

What's Required

• Bachelor's degree in a Business, IT or Logistics or related field preferred
• 2 years of experience onboarding, preferably with a highly customizable solution
• Must have either SaaS OR logistics experience (bonus points for both!)
• Able to wear many hats and thrive in a fast paced environment
• Able to build out processes/playbooks, automation and training
  
  

Benefits

• Competitive base salary
• 100% paid Medical, dental & vision for you AND your family!
• Work fully remote (from the US)
• 401k match
• Flexible PTO
  
  

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

sally.janavicius@cybercoders.com

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SJ2-Onboard00specL117 -- in the email subject line for your application to be considered.***
  
  

Sally Janavicius - Principal Recruiter

Applicants must be authorized to work in the U.S.

This job was first posted by CyberCoders on 10/09/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

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