Customer First Administrator
Job Posting for Customer First Administrator at Cynet Systems
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Job Description :
Pay Range $21.50hr - $26.50hr
- The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.
- Manager is looking for Level 2 associates, someone who is exceptionally well in handling customer queries and will be working in a call center environment to support and investigate claims.
- This individual will be dealing with actual civil lawsuits and need to investigate the customer's claims thoroughly.
- This individual will be responsible for managing and organizing documentation, doing regular follow ups, helping case managers and must have a good understanding of Lemon Law requirements.
- Initially this individual will be working on 10 / 20 cases a day however the volume of the cases will be increased with time.
- They will be making the case ready to make a decision.
Experience :
- 3-5 years of experience. Preferred to Have :
- Law Degree.
- Law Degree.
- Paralegal experience / Legal Secretary experience.
- Previous client or Lexus experience.
- Preparation and dissemination of lemon law acknowledgment letters.
- Request repair orders and sales documents from client's dealerships.
- Input repair history data and details (Sales Force / Guest Experience Platform GEP).
- Distribute customer cases to appropriate regional personnel.
- Assemble / Order documents for HQ and Legal department.
- Collaborate with dealer personnel, district managers, and field technical specialists.
Requirements and Qualifications :
- Highlight Top 3-5 skills.
- Strong written and oral communication.
- Organizational and time management skills is a PLUS.
- Ability to maintain the strictest of confidentiality (Added bonus if candidate have).
- Previous automotive call center or customer relations experience.
- Previous Client or Lexus experience.
- High School Graduate / GED.
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2 hours ago
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