Customer Service Representative
Job Posting for Customer Service Representative at Cynet Systems
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Job Description : Responsibilities :
Responsibilities :
- Candidates must have a flexible schedule.
- Clearly and effectively share information using oral and written communication skills.
- Excellent Customer Service skills.
- Accurate typing skills.
- Ability to follow standard procedures.
- Prioritize tasks according to urgency and importance.
- Ability to work in a fast-paced, team environment and adapt quickly to new procedures and changing situations.
- The position requires strong attention to detail and adherence to policies and procedures.
- Ability to log detailed notes regarding communications between responsible parties regarding requests.
- Help train new team members as needed.
Qualifications :
- High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-secondary / associate degree with a minimum of 2 years of prior related experience.
- 5 years of customer service experience.
Preferred Additional Skills :
- Experience with Office Applications (Outlook, Excel) preferred but not required.
- Experience with Remedy Incident Management System (or equivalent) preferred but not required.
- Technical and / or Networking background preferred but not required.
Must - Have Skills :
- Customer service experience is a plus.
- Excellent Customer Service skills.
- 5 years of customer service experience.
- Accurate typing skills.
- Ability to follow standard procedures.
- Prioritize tasks according to urgency and importance.
- Ability to work in a fast-paced, team environment and adapt quickly to new procedures and changing situations.
- The position requires strong attention to detail and adherence to policies and procedures.
- Ability to log detailed notes regarding communications between responsible parties regarding requests.
- Help train new team members as needed
- Strong knowledge of MS Office.
Less than 1 hour ago
Salary.com Estimation for Customer Service Representative in Melbourne, FL
$38,700 - $48,842
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