ROC Technician

• Real-time monitoring and the response of Renewable Energy power-generating assets.
• Perform remote troubleshooting by applying Remote Operations Center Fault Handling Procedures and Special Instructions.
• Escalate and communicate to the next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support.
• Support incoming phone call volumes.
• Interface with the site team and customer operation center when observing network interruption or loss of communication between power assets and the Monitoring System.
• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately.
• Follow ROC procedures to drive standardized global practices.
• Proficiently communicate with internal and external customers via written and verbal communication.
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools.

• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Excellent PC skills, and experience using MS Office, MS Outlook, and Excel.
• Must be able to work various shifts required for 24x7 operations.
• Ability to multitask.
• Reliable and dependable.

• Experience in renewable energy generation.
• Experience with industrial plant maintenance.
• Experience in remote monitoring of industrial equipment.
• Previous call center experience.

Recommended Skills

• Instrumentation
• Calibration
• Electronics
• Programmable Logic Controllers
• Test Equipment
• Safety Assurance