Technical Support Specialist
Job Posting for Technical Support Specialist at Cynet Systems
Job Description:
- The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
- Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incidents and problem service desk tickets to prioritize and evaluate business impact appropriately.
- Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
- Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
- Communicates the status of progress to the customer.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system.
- Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols, and communications.
- Installs and images new computers and loads appropriate software for customers.
- Deploys new business applications as needed.
- Installs local and network printers and other peripherals and configuration of same.
- Responsible for user data and migration of profiles as computers are replaced.
- Stays abreast of current technology in a changing environment.
- Identifies emerging trends and issues, researches, and makes suggestions for technical solutions to solve current and future problems.
- Uses extensive knowledge to develop and implement information technology solutions to enhance organizational success.
- Works with Data Center Operations with user file server data storage, network reservations, data restores, and various account creations and modifications (AD, email, NCID, CITRIX, etc).
- Works with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications.
- Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
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