HEAD TELLER

Essential Functions

• Oversees all tellers for whom responsible; provides input to and may participate in teller appraisal process.
• Schedules all teller personnel in order to maintain proper staffing.
• Schedules regular staff meetings for ongoing training.
• Ensures that each staff member submits work to proof in a neat and orderly manner, and that the teller's daily balance sheet is properly prepared.
• Ensures each teller balances every day; provides assistance to locate any differences; and ensures that all differences are properly initialed and, if required, reported to the Manager or Controller immediately.
• Monitors and controls all "detail responsibilities" generally performed by tellers delegating those duties in a manner which will maximize efficiency of the office.
• Ensures that the appearance of the teller area and personnel are neat, organized, and in accordance with Bank policy.
• Ensures that all negotiables and confidential records in the work area are properly secured each day.
• Oversees proper dually controlled daily opening of the night depository and the processing of the contents therein.

Additional Responsibilities

• Back up new accounts
• Prepare and check all branch Reg CC forms
• Coordinate and review various teller reports for all branches
• Organize all cash counts - monthly and quarterly
• Receive wire information from customer and also send wires through FHLB and TIB
• Debit Cards: ordering, hot carding, research and problem solving
• Account maintenance for address changes and phone #'s and returned mail processing
• Accept stop payment requests, check reorders, and address changes
• Performs other duties as assigned.
• Opening New Accounts after training.

Required Education, Experience, and Skills

• 2 years supervising experience
• 2 years teller experience
• High school diploma or equivalency
• Advanced understanding of responsibilities under the Bank Secrecy Act through initial and periodic training
• Ability to give and accept instruction and the desire to oversee and assist others.
• Position requires lifting of approximately 25 lbs.
• Equipment Used

• Computer
• Calculator
• Copier/Scanner

EQUAL OPPORTUNITY EMPLOYER