Maintenance Supervisor

Description

Apartment Maintenance Supervisor

Job Description:

Responsibilities include coordinating the maintenance team to ensure the repair and maintenance of property facilities and apartment units; prompt and courteous responses to service requests; an adequate supply of market ready apartments to meet leasing demand; property appearance which meets or exceeds standards.  The Maintenance Supervisor assists with hiring, training, and developing assigned staff.

Reports to: Property Manager

Maintenance Team Members

Wage Status: Hourly (Non-exempt; eligible for over time)

Job Responsibilities

Maintenance

        Receives, organizes, and prioritizes maintenance work orders.  Performs services as requested by residents or preventative maintenance as required to keep equipment operating efficiently.

        Ensures that work orders are completed properly and promptly by repairing or replacing equipment personally or by coordinating the efforts of the maintenance team.

        Assists other maintenance staff with complex and/or labor-intensive work orders to ensure jobs are completed safely and timely.

        Contacts and oversees vendors for work not performed in-house.  Inspects and approves contracted work completed.

        Develops and maintains preventive maintenance schedule and assigns tasks for completion by maintenance staff. 

        Coordinates service staff to ensure market-ready turns of vacant apartment units to specifications as quickly as possible to meet leasing demand. 

        Monitors and regularly inspects the property, apartment units, landscape, and maintenance repairs for quality, readiness and safety.  Identifies and addresses needs for improvement, repair and/or replacement.  Operates a motor vehicle. 

        Keeps the maintenance shop clean, organized and in good working order.  May order necessary equipment, parts and supplies for the community based upon the maintenance budget.

        Communicates and shares information with community and regional management regarding overall property maintenance condition, status, and staff.  Ensures maintenance goals and objectives are mutually understood and provides feedback. 

        Ensures the resolution of resident issues and complaints in cooperation with the staff.

        Works on-call as required to ensure 24-hour routine maintenance guarantee. 

        Performs other related duties as assigned to meet the needs of the business. 

Leasing

        Meticulously maintains curb appeal.

        Assist management team with other various tasks required.

Administrative

        Uphold all company policies, goals and values.

Resident Relations

        Represent the community in a professional manner at all times-on/off property.

        Deliver communication documentation to residents.

        Contribute to resident retention programs.

Safety

        Ensures that unsafe conditions are corrected in a timely manner.

        Learns and ensures compliance with all company, local, state and federal safety rules.

        Immediately report all unsafe conditions.

Essential Job Functions

        EPA Type II or III or Universal license required.

        HVAC experience required

        3 – 5 years’ experience in facility maintenance, mechanical repair, and supervisory experience required.

        Neat, clean and professional at all times throughout the workday and/or whenever present at the community.

        Operate vehicle and driver’s license required according to community needs.

        Successfully pass a drug test.

        Demonstrate ability to perform tasks described above without seeking outside contractor assistance.

        Demonstrate strong communication skills for communicating with residents, co-workers, and senior management.

        Demonstrate ability to contribute to and foster a team approach to serving residents and maintaining a successful community.

        Comply with expectations as demonstrated in the employee handbook.

Core Values

In order to achieve success, the Cypressbrook Multifamily Management team must embrace certain core principles and values.

       Tenacity & Enthusiasm

Additional Requirements

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

Requirements

        EPA Type II or III or Universal license required.

        HVAC experience required

        3 – 5 years’ experience in facility maintenance, mechanical repair, and supervisory experience required.

        Neat, clean and professional at all times throughout the workday and/or whenever present at the community.

        Operate vehicle and driver’s license required according to community needs.

        Successfully pass a drug test.

        Demonstrate ability to perform tasks described above without seeking outside contractor assistance.

        Demonstrate strong communication skills for communicating with residents, co-workers, and senior management.

        Demonstrate ability to contribute to and foster a team approach to serving residents and maintaining a successful community.

        Comply with expectations as demonstrated in the employee handbook.