Job Posting for Research and Service Engineer at Cytovale, Inc
Primary Role & Responsibilities:
Problem solving:Cytovale is a young company with new to the world instrumentation. Be the technical problem solver that helps us get to the bottom of technical issues related to our equipment.
Performing Scientific Studies:Run instrumentation and collect assay data. Be a part of the scientific development process by running scientific experiments with Cytovale equipment.
Execute calibration procedures and system checks to configure and evaluate instrumentation.
Execute test procedures to support the design verification and validation, across hardware and software, of Cytovale’s electro-mechanical diagnostic system.
Write experimental and test protocols.
Documentation:Authoring field service reports, installation documents, technical bulletins and other documentation as required
Remote and hands on service and support for internal and external customers:Be the customer facing technical subject matter expert. Provide remote technical support over the phone via the Cytovale Service and Support hotline. Execute on-site activity such as: installations and preventative maintenance, troubleshooting, repairs, field hardware or software upgrades, and qualification procedures to ensure proper operation of instrument systems. Escalate issues as appropriate.
Customer-first mentality:Address customer feedback promptly, and escalation of issues to quickly identify the path of action to resolution. Provide on demand first level technical support to customers including after-hours phone support, holiday and weekend on-site support as required.
Communication:Maintain daily communication with internal and external customers and partner to ensure resolution of issues and proper follow-up.
Voice of the customer:Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
Compliance with company’s quality assurance program:You will be maintaining an in vitro medical device and will be required to stay in compliance at all times.
Meeting requirements:Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements, including, but not limited to, HIPPA, OSHA and FDA.
Other duties:May perform other duties as assigned by manager or supervisor.
Minimum Qualifications:
Bachelor’s degree in engineering, biological, or life sciences. Candidates with a Bachelors in other relevant fields with relevant laboratory or instrumentation experience may be considered.
Hands on laboratory experience.
Attention to detail
Technical interest to become proficient in assay and instrument troubleshooting/ repair.
Experienced with repair and troubleshooting of electro-mechanical instrumentation.
Fast-learner with a “can-do” attitude and an ability to work independently.
Proven strong problem-solving skills, and the ability to creatively solve challenges.
Desire to work in a high velocity startup where collaboration is prized.
Must be able to lift 50lbs. and the ability to travel long distances on short notice.
Travel up to 40% of time for short term trips that may involve weekend stays. < 24hours’ notice on travel may be experienced occasionally.
Answer customer technical support calls via the support hotline or email and provide initial phone/ remote troubleshooting. Afterhours and weekend phone support may be required.
Willing to stay current on all vaccinations to comply with vendor credentialing policies.
Must have a valid US driver license and good driving record.
Ability to use personal vehicle as needed for corporate travel needs (mileage and usage will be compensated through the expense reporting system).
Shifted work schedule flexibility.
On-call rotation responsibilities for the technical support hotline during nights, holidays, and weekends. To provide phone support and remote troubleshooting as well as dispatch for on-site service needs when warranted.
Willing to stay current on all vaccinations to comply with vendor credentialing policies.
Must maintain a valid driver’s license and good driving record.
Must be able to lift 50 lbs.
Location:
● Baton Rouge, LA
Salary.com Estimation for Research and Service Engineer in Baton Rouge, LA
$107,266 to $142,520
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