IT Business Systems Manager

D.A. Davidson Companies
Great Falls, MT Full Time
POSTED ON 4/18/2024
Job Description:


D.A. Davidson is seeking a dynamic individual to join our team as the IT Business Systems Manager who will oversee and manage all personnel activities of the IT Application Support group, which is a growing team that currently consists of 10 associates. The successful candidate will have prior management experience, the ability to work and collaborate with senior business stakeholders, and they will excel at developing and enforcing IT support procedures, guidelines, and frameworks to ensure our team is successful.

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics and delivering outstanding service to our clients and each other. We support a friendly, open and adaptive culture, and encourage candid communication and productive collaboration across our firm. Just as we work to improve our clients and employees’ well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report, found here: https://dadavidson.com/2022-Annual-Report.

Open to Applicants in:
Great Falls, MT
Missoula, MT
Billings, MT
Bozeman, MT
Seattle, WA
Boise, ID
Meridian, ID
Denver, CO


Experience and Skills:

Employee Growth, Job Qualifications, and Responsibilities
  • D.A. Davidson places significant importance on career growth and employee development
  • Position includes opportunities to work with key business units to strategize and help resource innovation and technology solutions
  • This position includes working with a global workforce and subject matter experts across many IT and business domains
  • Position offers employee ownership that includes profit sharing and access to our ESOP programs
  • Professional culture with healthy work / life balance, along with options and technology to support working remotely
  • Agile training, mentoring, and adoption across IT
  • D.A. Davidson maintains an IT culture with Communities of Practice and Centers of Excellence to share knowledge and insights
Requirements/Qualifications:
  • Four-year college degree and/or significant related work experience.
  • Experience leading projects in both scrum and waterfall methodologies, as well as developing roadmaps and enforcing support models with core business platforms.
  • Prior management experience of 10 or more staff preferred.
  • ITIL certified preferred. Certification will be required within 120 days of starting.
  • Series 99 or equivalent preferred. Certification will be required within 120 days of starting.
  • Excellent problem solving and analytical skills.
  • Proficient computer skills and knowledge of software lifecycles, change management and quality assurance methodologies.
  • Excellent communication skills, both oral and written. Ability to communicate business and technical jargon to both parties, in person and over the phone.
  • Excellent customer service skills. Ability to work successfully with a variety of personalities and various management levels.
  • Experience working in a team-oriented, collaborative environment.
  • Highly self-motivated and self-directed.
  • Ability to travel as needed with advance notice.
  • Ability to be on-call during planned maintenance windows across core platforms and infrastructure.
  • Follow policies and procedures. Maintain client confidentiality.
Duties:
  • Provide daily operational oversite and continuity of the IT Application Support team. This includes the management of personnel and processes.
  • Work closely with company business units to ensure that the business needs are understood and that prioritized incidents and requests are resolved and presented in a timely manner.
  • Assist in the management and maintenance of core applications leveraging IT and business stakeholders to communicate through existing channels.
  • Facilitate conversations and develop business requirement documentation for business and IT requests.
  • Work with software and hardware vendors to develop a pipeline of enhancements and changes impacting vendor and internal resources.
  • Maintain and enforce standards across the department processes and procedures.
  • Work with Associates to achieve department and individual goals through certifications and the maturity of the platforms that are supported.
  • Assist in the implementation and support of any information technology related projects, assets, procedures, or applications.
  • Helping to develop and work with business stakeholders and IT staff to build-out and maintain application roadmaps
  • Identify and pursue automation opportunities that optimize daily processes across the department.
  • Manage and oversee employee performance, growth and training plans, and employee goal setting
  • Perform any other duties as assigned.
What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
  • Company 401(k)and ESOP contribution
  • Generous sick, vacation, and maternity/parental leave
  • Paid holidays
  • Professional Development Opportunities
  • Discounted personal insurance including home, auto and recreational vehicles
  • Charitable gift-matching program
  • Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $75,000 - $90,000. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
From: D.A. Davidson Companies

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