General Manager (Casino)

With a team of 130 employees and attracting over 150,000 visitors annually, we are seeking an experienced and passionate General Manager to oversee the overall management of our establishment which is a thriving entertainment destination known for its dynamic gaming experience and exceptional food and beverage offerings.

Responsibilities:

1. Strategic Leadership:

   • Develop and execute strategic plans to enhance the overall performance and profitability of Coral Cliff Gaming Lounge and F&B Venue.
   • Provide visionary leadership to align with company goals and ensure a positive customer experience.

2. Operational Oversight:

   • Manage day-to-day operations, ensuring efficiency, compliance, and exceptional service standards.
   • Oversee gaming activities, food and beverage service, and all related functions.

3. Financial Management:

   • Develop and manage budgets, financial forecasts, and cost-control measures.
   • Optimize revenue streams and implement strategies to achieve financial goals.

4. Team Leadership and Development:

   • Lead, motivate, and mentor a diverse team of 130 employees, fostering a positive and collaborative work environment.
   • Implement training and development programs to enhance staff skills and performance.

5. Customer Satisfaction:

   • Prioritize customer satisfaction by maintaining high service standards and responding effectively to customer feedback.
   • Implement initiatives to enhance the overall visitor experience.

6. Compliance and Safety:

   • Ensure compliance with all relevant regulations and industry standards.
   • Implement and enforce safety protocols to create a secure environment for visitors and staff.

7. Marketing and Promotion:

   • Collaborate with the marketing team to develop and implement effective strategies to attract and retain customers.
   • Execute promotional activities to increase footfall and engagement.

8. Community Engagement:

   • Represent Coral Cliff Gaming Lounge and F&B Venue in the community and build positive relationships with stakeholders.
   • Participate in community events and initiatives aligned with the venue's values.

Qualifications:

• Proven experience as a General Manager in the gaming or hospitality industry.
• Strong leadership skills with the ability to manage a large and diverse team.
• Financial acumen and experience in budgeting and financial analysis.
• Excellent communication and interpersonal skills.
• Knowledge of gaming regulations and compliance.
• Customer-centric mindset with a focus on delivering exceptional service.