Insurance Customer Service Agent

Job Summary:

Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.

Accountabilities

• Provide prompt and courteous customer service
• Maintain a strong and positive work ethic and total commitment to success daily
• Maintain agency management system
• Assist customers with policy changes
• Participate in educational opportunities to stay informed of industry developments
• Provide support to team members to reach agency performance goals
• Perform other duties as assigned

Qualifications and Skills

• A commitment to professional and ethical behavior
• Effective verbal and written communication skills; communication proficiency
• Demonstrated ability to use tact, diplomacy, and professionalism when dealing with customers and co-workers
• High importance placed on excellent customer service
• A self-starter, one who is highly motivated
• Detail-oriented, thorough with a focus on accuracy
• Aptitude and willingness to learn various software applications relevant to this position

Experience
Insurance or Other Business-Related Experience

Licenses & Certifications
Current Property & Casualty Insurance License, or willingness to obtain within 90 days

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium
• Dental Insurance-Dacotah Bank pays 100% of the premium
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

Experience

• 1 - 2 years: Insurance Related Experience

Licenses & Certifications

• Property Insurance
• Casualty Insurance
• Life Insurance
• Health Insurance

Skills

• Customer Service
• Highly Organized
• Verbal Communication
• Desire to Learn
• Energetic
• Microsoft Office
• Excel Software

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)