Job Summary
The Service Center Specialist will be the liaison between Dacotah Bank and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer service inquiries;
keeping customer satisfaction at the core of every decision and behavior while completing daily tasks. The Service Center Specialist will be responsible for Card Services (Debit Cards and Credit Cards), ITM (Interactive Teller Machine), Meridian Link (Online Account Opening), and Service Center (customer calls and daily tasks).
Accountabilities
Secondary Accountabilities
Qualifications and Skills
The qualifications and skills for this job are as follows :
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including :
Qualifications
Skills
Required
Maintain Confidentiality
Expert
Knowledge of Basic Internet Browser Settings
Intermediate
Customer Service
Advanced
Multitasking
Advanced
Team Player
Intermediate
Interpersonal Skills
Intermediate
Communication
Advanced
Behaviors
Required
Team Player
Works well as a member of a group
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
Devoted to a task or purpose with loyalty or integrity :
Motivations
Required
Goal Completion
Inspired to perform well by the completion of tasks
Self-Starter
Inspired to perform without outside help
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization :
Education
Preferred
Associates or better in Financial Services or related field.
Experience
Preferred
1 year :
Applicable work experience in the financial, legal, or other similar industries or the equivalent.
Licenses & Certifications
Last updated : 2024-03-24
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