Director of Retail Operations

Job Summary:

As the Director of Retail Operations specializing in cannabis dispensaries, you will be a seasoned leader with extensive experience in managing high-volume retail operations, particularly within the framework of Michigan cannabis laws. Reporting directly to the CEO, you will oversee all aspects of retail operations, including daily reports that include sales, inventory management, METRC compliance, SOP development, training, and leadership development for our cannabis dispensary locations. Leveraging your comprehensive understanding of Michigan cannabis regulations and experience in high-volume inventory management, you will play a key role in shaping the success of our retail operations. Additionally, your expertise in rotating aging products and creating deals, promos, and marketing content to push old product will be instrumental in optimizing inventory turnover and maximizing revenue. You will lead with a 'People First' vision, focusing on the core values of the company, while managing with integrity, honesty, and knowledge to promote the culture, values, and mission. Your responsibilities will also include overseeing the implementation and adoption of current retail strategies as our retail presence grows, managing budgets for store overhead, staffing, and expenses, and continuously reviewing and improving retail processes. You will be responsible for driving retail operation excellence and standards across all markets, researching and evaluating new retail locations, overseeing store openings, and collaborating with key cross-functional business partners to support retail needs. Travel to all store locations and open new stores will be required to ensure operational consistency and alignment with brand standards.

Key Responsibilities:

• Cannabis Retail Strategy:
  • Develop and execute a retail strategy tailored to the Michigan cannabis market, with a focus on high-volume sales environments.
  • Stay abreast of changes in Michigan cannabis laws and adjust operational strategies accordingly.
• Sales Optimization:
  • Implement and refine sales strategies to achieve revenue targets in high-volume retail settings.
  • Analyze sales data to identify opportunities for growth and areas for improvement.
  • Provide guidance and training to dispensary staff to enhance sales performance in fast-paced environments.
• Inventory Management:
  • Oversee and optimize inventory management processes to meet the demands of high-volume sales while ensuring compliance with Michigan cannabis laws.
  • Collaborate with suppliers to manage product availability and maintain appropriate stock levels to meet customer demand.
  • Implement best practices for inventory tracking and reconciliation in a fast-paced environment.
• METRC Compliance:
  • Ensure strict adherence to METRC (Marijuana Enforcement Tracking Reporting Compliance) regulations and reporting requirements, even in high-volume retail settings.
  • Implement and maintain processes to track and report cannabis product movements accurately, efficiently handling large transaction volumes.
  • Conduct regular audits to ensure compliance with METRC guidelines while managing high transaction volumes.
• Standard Operating Procedure (SOP) Development:
  • Develop and document standard operating procedures for all dispensary operations, ensuring compliance with regulatory requirements and best practices in high-volume environments.
  • Regularly review and update SOPs to reflect changes in regulations or operational processes, optimizing efficiency and compliance in fast-paced settings.
• Training and Leadership Development:
  • Develop and implement comprehensive training programs for dispensary staff, focusing on product knowledge, customer service, compliance, and efficient operations in high-volume environments.
  • Provide leadership and mentorship to foster a positive and efficient team culture capable of thriving in high-volume retail settings.
• Michigan Cannabis Laws and Regulatory Affairs:
  • Maintain an up-to-date understanding of Michigan cannabis laws and regulatory requirements, ensuring compliance in high-volume retail operations.
  • Ensure dispensary operations align with all applicable legal and regulatory standards, even in fast-paced environments.
  • Work closely with legal counsel to address any compliance concerns arising from high transaction volumes.
• Customer Experience Enhancement:
  • Collaborate with marketing teams to enhance the overall customer experience through promotions, events, and loyalty programs tailored to high-volume retail environments.
  • Monitor customer feedback and adjust strategies to continuously improve customer satisfaction amidst high transaction volumes.
• Financial Management:
  • Develop and manage budgets for retail operations, considering the unique financial challenges and opportunities presented by high-volume sales environments.
  • Analyze financial reports to identify cost-saving opportunities and revenue enhancement strategies specific to high-volume retail settings.
• Technology Integration:
  • Identify and implement technology solutions specific to cannabis retail operations, including POS systems and compliance software optimized for high-volume transactions.
  • Stay informed about industry-specific technologies and tools capable of supporting efficient operations in high-volume retail environments.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field; Master's degree preferred.
• 5 years of experience in retail operations, with a focus on cannabis dispensaries and high-volume retail environments.
• Extensive knowledge of Michigan cannabis laws and regulatory requirements.
• Proven leadership skills and experience managing teams in fast-paced, high-volume settings.
• Strong understanding of sales strategies, inventory management, METRC compliance, SOP development, and training.
• Excellent communication and interpersonal skills.
• Adaptability to a dynamic and evolving regulatory environment.