WYN - Parts Support Associate

Overview

The Parts Support Associate is responsible for performing customer service related duties as designated by the Parts Support Services management team.  He/she will support our e-commerce presence for replacement parts and warehouse products and deliver best in class support and solutions for our clients.  This position carries out responsibilities in the following functional areas: e-commerce, customer service, and technology. 

Responsibilities

• As a junior member of the Parts Support Services team, provides assistance to our customers regarding parts and warehouse products, including helping with order entry, answering phones, quote requests, redirecting emails, and assigning cases.
• Assists Parts Support Specialists with cases by utilizing various company databases, including drawings and as-built system specs, to access information necessary to formulate answers to customer and internally-generated parts questions.
• Assists Parts Support Specialists with cases by utilizing the purchasing team, and outside vendors, to obtain costs and/or expedite orders.
• Engages with our manufacturing and/or order fulfillment groups to solve customer issues pertaining to orders.
• Works with Content Manager as necessary to prepare and upload new parts for ordering.
• Contributes to a culture of continually exceeding growth targets and improving service levels.

Qualifications

• Associates degree in mechanical or electrical field preferred or equivalent experience.
• Willingness to learn all aspects of Wynright and Daifuku product.
• Strong customer service attitude with the ability to maintain strong external and internal customerrelations within a multi-cultural environment.
• Drive to succeed is a must, both individually and as a team member
• Excellent oral and written communication skills
• Proficient computer skills, including Microsoft Office products
• Ability to multi-task while maintaining attention to detail, budgets, and deadlines
• Ability to prioritize work based on emergent needs
• Demonstrate creative thinking and strong problem-solving skills
• Self-motivated and flexible