Revenue Cycle Supervisor - Patient Accounts

Description

Dakota Eye Institute is a group of professionals dedicated to providing an unprecedented level of care and responsive service to our patients.  We are committed to providing our staff with an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute. 

Job Summary

In the role of Revenue Cycle Supervisor you are responsible for leading the patient accounts team in daily functions and monitoring the daily activities of the department including workflow, staffing coverage, resources, and standards of patient care and practices.

Job Responsibilities

• Monitors the daily activities of the departments including staffing coverage, departmental workflow, resources, and functional tasks

• Monitors administrative and operations activities to ensure work is being done within defined regulatory requirements, policies, and procedures

• Assists Manager in roll out of departmental plans and departmental communication to achieve company and departmental goals

• Works through conflict resolution in combination with support from Manager and Human Resources

• Assists Manager with organizing and leading departmental meetings, utilizing departmental Leads as necessary to also lead these meetings

• Assists Manager with performance reviews

• Assists Manager in interviewing new staff members and reviewing candidates

• Organizes new hire training and onboarding plans and monitors progress

• Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction

• Interprets data and assists Manager in running, completing, and monitoring reports and auditing charts

• Leads cross-functional teams to resolve issues, change management and improvement of processes

• Adheres to deadlines and budgetary limits

• Motivates staff and provides direction as necessary

• Communicates with staff effectively and efficiently

• Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving

• Maintains excellent communication with Manager

Qualifications

Knowledge, Skills and Abilities

• High School Diploma or equivalent required; Associate's degree in a healthcare or business-related field is preferred

• A minimum of three years of related experience

• Training or experience in leading staff

• Experience and proficiency in working with an Electronic Health Record system is desired

• Strong patient service orientation with focus on quality care

• Ability to troubleshoot and problem solve issues

• Strong quality assurance and critical thinking skills

• Excellent interpersonal and communication skills

• Strong organization skills with attention to detail

• Able to maintain confidentiality

• Serves as a role model to staff

Physical Abilities

• Ability to sit or stand for 8 hours.

• Ability to effectively communicate with co-workers, physicians, patients, in person, by telephone, and by email.

• Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.

• Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. 

Work Schedule 

• Monday - Friday from 8 AM to 5 PM

  This position is considered a full time position, approximately 40 hours per week.

  To apply for this opportunity, visit http://www.dakotaeye.com/about/job-openings and complete the job application on our website. If selected to move forward into our interview process, the first interview is a one way video interview through our Spark Hire interview tool. Please watch your personal email to receive application status communication.