Server

Position Description

Position: Server Department: Dining Services

Supervisor: Dining Room Supervisor, Division: Senior Living
Director of Dining Services, or other designee of Executive Director as assigned

Classification: Non-Exempt

Job Summary:

The Server is responsible for making the residents dining experience pleasant and positive; providing the highest quality of customer service, while maintaining dining areas, seating residents and serving meals.

Essential Job Duties (Include % of time for each responsibility):

 Takes written food orders and serve meals to residents, family members and visitors in a professional, efficient and courteous manner making sure that customer satisfaction is the result 100%

 Assist residents with meal/menu selections as necessary or requested 30%
 Use proper etiquette and manners while waiting tables courteously and professionally

(serving from the left, clearing used dishes between courses, etc.) 100%
 Review residents dietary needs, as outlined by Supervisor 5%
 Track resident attendance at meals, and provide that information in a timely manner to the appropriate person 5%
 Ensure that all residents are greeted and seated properly, making extra efforts to integrate new residents making them feel welcome and comfortable 30%
 Ensure a clean sanitary dining area and comply with all policies and procedures regarding the proper handling and serving of food 100%
 Display tact and friendliness when dealing with residents, Team Members, and guests

100%
 Aid in community marketing effort through positive interactions, dress and behavior by following all grooming and dress standards 100%
 Serve, clean, reset tables, return dishes to kitchen 10%
 Other duties as assigned or directed by Supervisors or designee of the Executive

Director 10%
 Clean and set up of all dining and food service areas including stocking of condiments pulling old items and restocking as necessary (sugars, salt/pepper, ketchups, etc.) 10%
 Cooperate and assist with other kitchen and dining services to ensure residents have a positive dining experience 100%
 Report any safety or equipment issues to Supervisor 100%

Revised 03.08.14 Page 1 of 3

Position Description

Non-Essential Job Duties:

 Assist in breaking down deliveries, putting away stock, washing dishes, as needed
 Deliver meals to resident rooms as required, including tray collection from residents rooms after meal service

Requirements (Include: education, experience, special skills, licenses, and certifications):

 Exposure to restaurant operations or the ability to learn
 Age over 18 years or have proper work permit and authorization documentation
 Background clearances as required by government regulations
 Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
 Basic counting skills as required by the position (tracking meals/residents, etc.)
 Good communication skills including the ability to speak, write, understand, and read

English
 Ability to operate standard serving equipment (salad bar cart, trays, heating cart, etc.)
 Must be mindful regarding the use of resources and supplies, minimizing waste and misuse when possible
 Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors, vendors, and the general public
 Complete the dining room training course with CCG
 Must meet and maintain all state specific regulatory requirements

Physical Demands (Include: lifting, carrying, pushing, pulling, bending, walking, standing, and sitting):

 Must be mobile and able to perform the physical requirements of the job including standing for long periods of time, bending, kneeling, stooping, pushing, pulling, and repetitive motion

 Able to move intermittently throughout the work day and throughout the community
 Ability to lift/carry 40 lbs., push and pull carts as necessary

Revised 03.08.14 Page 2 of 3

Position Description

HIPAA Disclosure (Applies only to Medicaid Communities):

All Team Members prior to commencing employment and once employed must not be

considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as

well as other federal and state government contract programs. If as a Team Member you learn

you are an Excluded Party, you must present your Excluded Party notice letter to your

supervisor immediately. An Excluded Party is a person that the federal or state government

found not eligible to provide care and services in a Community that receives Medicare or

Medicaid funding. In addition, at all times, during your employment, all Team Members must be

in compliance with certain laws and regulations that affect the company, including but not limited

to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an Team

Members’ professional license.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Schedule:

• Day shift
• Holidays
• Weekend availability

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location