Visitor Information Specialist Part-time

Position: Visitor Information Specialist, Part Time

FLSA: Non-Exempt

Department: Visitor Experience

Direct Report: Visitor Experience Manager

Payrate = $16/hour 

ABOUT VisitDallas

VisitDallas is an independent, not-for-profit organization comprised of professionals serving as the sales and marketing arm for Dallas. Our mission is to promote Dallas as the ideal business and leisure destination to the regional, national, and international marketplace, and to favorably impact the Dallas economy through conventions and tourism.

Our efforts have significantly increased awareness of Dallas locally, nationally, and internationally, and have resulted in Dallas being recognized as one of the top convention destinations in the nation and the number one visitor destination in the state of Texas.

SCOPE

At the core of this position is curating memorable experiences for Dallas visitors and serving as an ambassador for all that our city has to offer!  Our Visitor Information Specialists are responsible for performing a full range of customer service duties while also supporting the overall operation of the Visitor Experience Department.  Primary responsibilities include warmly welcoming visitors, answering their questions and creating thoughtful itineraries to help them explore Dallas based on their interests.   

The position will operate in multiple locations as needed including at the Kay Bailey Hutchison Convention Center and Dallas hotels, but primarily in an outdoor setting with the Mobile Visitor Center and Visit Dallas Games Trailer.  Must be able to work effectively in both hot and cold temperatures as well as adverse weather conditions while maintaining a positive and helpful demeanor.

Responsibilities

• As the face of Visit Dallas, it is essential to provide a warm welcome to all visitors, to be engaging, and to maintain a positive demeanor at all times.
• Possess a dynamic, in-depth knowledge of Dallas’ top attractions, museums, entertainment venues, restaurants, shopping, hotels, and transportation options.
• Stay up to date on all current events including live concerts, sporting events, performing arts, special exhibitions, festivals, parades, conventions, etc.
• Regularly explore the city and attend frequent familiarization tours/events to gain first-hand knowledge whenever possible.
• Answer any visitor questions to the best of one’s ability.  If unsure and cannot readily find an answer, offer to research, and follow up in a timely manner.  Always listen attentively and offer personalized suggestions for visitor itineraries.
• Maintain an accurate count of all visitor engagements and provide that count to the Visitor Experience Supervisor at the end of each shift.
• Assist visitors in securing reservations at restaurants and in purchasing tickets to attractions and events.
• Transport the Mobile Visitor Center and/or Visit Dallas Games Trailer from place to place within Dallas.
• Execute set-up and break-down for activations including the Mobile Visitor Center, the Visit Dallas Games Trailer and/or pop-up information tables/booths.
• Alert supervisor and/or managers when supplies run low (including maps, brochures, promotional items, office supplies, etc.)
• Ensure Mobile Visitor Center and Visit Dallas Games Trailer are kept organized and tidy.

• Maintain professional appearance as a front-facing representative of the Visit Dallas brand

• Other related duties as assigned

EDUCATION AND/OR EXPERIENCE: (special training, certifications, college degree, etc.)

• Hospitality, tourism, or customer service experience strongly preferred
• College degree preferred
• Valid driver’s license and insurance with good driving record

KNOWLEDGE, SKILLS AND ABILITIES (technical, communication, interpersonal, etc.)

• Love of Dallas with a passion for service and travel
• Solid base knowledge of local attractions, museums, entertainment venues, restaurants, shopping, hotels, and transportation options with proactive desire to learn.
• Engaging personality with strong written and conversation/verbal communication skills
• Ability to read maps and provide directions
• Fluent with technology such as Microsoft Office, iPads, iPhones, Zoom, touchscreens, search engines, navigating websites, etc.
• Fluency in other languages preferred (Spanish, Mandarin Chinese, and French a plus)
• Able to work independently with minimal supervision

WORK ENVIRONMENT: (physical demands and conditions)

• We are a seven day a week operation. 
• Job requires you to work a minimum of two weekends (Saturday & Sunday) each month. However, you may work as many other open shifts available during the rest of the month.  
• Adaptable to ever-changing locations, climates, configurations and functions
• Ability to stand or sit for long periods of time 
• Position requires ability to lift a 60 lb generator, up to 50 lb boxes of promotional items, up to 40 lb boxes of brochures, a 40 lb Dallas Mobile Visitor Center electrical cable box, 30 lb brochure racks, 2 - 40 lb KBHCC set-up boxes and a 40 lb Remote event set-up box.