What are the responsibilities and job description for the Veteran's Affairs Representati position at Dallas County?
This position performs administrative and veterans’ services functions in support of department operations.
- Files veterans’ compensation and pension claims.
- Answers telephone and greets visitors. provides information to veterans and their families regarding benefits, eligibility requirements, policies, and procedures.
- Researches federal, state, and local codes related to veterans’ benefits.
- Communicates with veterans regarding Veterans Affairs decisions.
- Mails position information to veterans or survivor spouses to determine eligibility for VA benefits.
- Attends local meetings.
- Completes required training.
- Performs related duties.
EDUCATION/EXPERIENCE
- High School Diploma or equivalent.
- One to two years of experience in administration or the medical field required.
- Possession of or ability to obtain valid Iowa Driver's License.
- Ability to obtain the National Association of County Veteran Service Officers (NACVSO) accreditation within 1 year from hire date, must complete annual continuing education requirements of NACVSO.
- If claiming Veteran's Preference, Honorable Discharge Veteran documentation is required.
KNOWLEDGE/SKILLS/ABILITIES
- Knowledge of modern office principles and practices.
- Knowledge of computers and job-related software programs.
- Knowledge of Veterans Affairs policies and procedures.
- Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures.
- Knowledge of military and medical records.
- Knowledge of medical terminology.
- Skill in problem solving.
- Skill in prioritizing and planning.
- Skill in providing services to veterans and families.
- Skill in interpersonal relations.
- Skill in oral and written communication.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table.
- The work is typically performed in an office.
The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Dallas County is an Equal Opportunity Employer. Women, minorities and persons with disabilities are encouraged to apply.
Salary : $27 - $30
