Director of Operations - Dallas TX

Company Overview

Steer Health, a rapidly expanding Digital Health SaaS company based in Dallas, is at the forefront of revolutionizing healthcare technology. Our mission is to streamline healthcare delivery through innovative software solutions, enhancing both patient experience and operational efficiency.

Role Overview:

As the Director of Operations, you will play a pivotal role in scaling our operations to new heights. Your expertise in SaaS environments will be crucial in establishing robust, repeatable processes that enhance our operational excellence and customer delivery.

Key Responsibilities:

- **Strategic Leadership:** Develop and implement strategic operational plans that align with company goals. Drive initiatives that contribute to long-term operational excellence.

- **Process Optimization:** Evaluate and refine existing operational procedures and workflows to improve efficiency and effectiveness. Establish and maintain high-quality, repeatable processes.

- **Team Management:** Lead, mentor, and grow the operations team. Foster a culture of continuous improvement and high performance.

- **Customer Delivery Excellence:** Ensure that our operational infrastructure supports outstanding customer service and delivery. Implement metrics to monitor service levels and customer satisfaction.

- **Cross-Functional Collaboration:** Work closely with other departments, including Product Development, Sales, and Customer Success, to align operational strategies with overall company objectives.

- **Budget Management:** Oversee operational budgeting and resource allocation. Implement cost-saving measures without compromising on quality or efficiency.

- **Compliance and Best Practices:** Ensure adherence to industry standards and legal regulations. Continuously update and improve Standard Operating Procedures (SOPs).

- **Innovation and Scalability:** Identify and integrate new technologies and methodologies to enhance operational scalability and efficiency.

What We Offer:

- A dynamic, innovative working environment in a company that is poised for significant growth.

- The opportunity to make a substantial impact in a role that is critical to company success.

- A supportive, inclusive, and collaborative company culture.

- Competitive compensation package, including performance-based bonuses.

- Flexible work arrangements with a hybrid model of in-office and remote work.

- Opportunities for professional development and career growth.

How to Apply:

Interested candidates should submit their resume along with a cover letter explaining their suitability for the role by clicking here.

Steer Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.