Driver Experience Manager

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Purpose/Summary: Responsible for recruitment support, processing, orientation, and monitoring of Class A drivers with an understanding of Federal (FMCSA), State (CHP DOT), and local regulations. Ensures compliance with all regulations; maintains effective means of communication; conducts training as needed and assists with BIT and 90-day inspections. Key Responsibilities: Maintain working knowledge of Federal, State and local government regulations pertaining to transportation policies and procedures. Assist in the implementation of Maersk Inc.’s Integrated Management System as implemented by Drayage Department. Develop and lead initiatives related to driver engagement, retention, and driver communications. Build positive relationships with existing owner operator fleet based on trust and confidentiality Develop a confidential process to report, address and investigate driver concerns, including reporting any critical issue to key stake holders within the terminal. Create and conduct active driver surveys to gather insight on any concerns affecting positive driver experience with Hudd Transportation. Assist management in developing, implementing, and maintaining driver outreach programs, such as service rewards and other recognition opportunities. Schedule and promote driver engagement activities that enhance the driver experience. Develop strategies to promote knowledge of HUDD incentive programs. Such as sign on bonuses, referral bonuses and any other “perk”. Organize, maintain, and distribute driver retention metrics to department stake holders. Provide recommendations and actively identify areas for improvement for the over owner operator experience. Perform random audits of HOS logs to ensure compliance and productivity, audit settlement statements to ensure work and pay parity. Performs other job-related duties as specified by management which may include special projects and other initiatives. Qualifications: 3-5 year of experience in with FMCSA/DOT regulations Positive attitude and professional demeanor Must be a self-starter and possess the ability to work in both individual and team setting without supervision. Strong multi-tasking and problem-solving abilities Excellent verbal and written communication skills Strong computer and presentation skills Organizational and interpersonal skills required. Ability to respond as needed in support of all driver concerns and situations with or without advance notice. Proficient with systems (i.e.: Microsoft products with emphasis on Excel; Trinium TMS, Tenstreet, Clearinghouse, etc) Flexibility to work nights, holidays, and weekends as needed by the terminal. Company Benefits: Medical Dental Vision 401k Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $28 - $32 an hour* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company. Pay Transparency Notice: https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.