Support Specialist

Shift/Schedule:  SuMTWTh 12:00P-9:00P

Overview:

The Support Technician provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests.

Essential Functions:

• Route incoming incidents and service requests to the appropriate functional areas within IT in a timely manner
• Install, troubleshoot and repair a variety of hardware and software platforms via phone, web and in-person channels
• Perform basic networking to local desktop computers and other network enabled devices
• Support and maintain production printing devices including laser, thermal transfer and direct thermal technologies
• Configure and support company owned mobile devices for both on and off site users
• Provide a high quality customer services experience when interacting with users
• Empower users via product and/or process training whenever possible
• Help maintain the tracking and disposal of capitalized IT hardware
• Configure and maintain A/V equipment for conference rooms and on/off site presentations
• Embraces the company culture by aligning behaviors with IDT’s core values and actively pursuing the company’s mission
• Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
• Performs other duties as assigned

Qualifications:

Education/Licensure:

• High School diploma required
• Associate’s degree or BS in Information Systems or related field preferred

Professional Experience:

• Two or three years of IT service delivery preferred

Other Job Qualifications

• Must be organized and have the ability to prioritize and resolve incidents with minimal supervision
• Must have excellent communications skills
• Must have excellent analytical and problem solving skills
• Experience with Microsoft Active Directory
• Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
• Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
• Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.

Physical Requirements:

Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Frequent (34-66% of work day)

• Reaching: extending hand(s) and arm(s) in any direction.
• Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
• Walking: moving about on foot to accomplish tasks.
• Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
• Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.

Occasional (33% or less of work day)

• Standing: maintaining an upright position.
• Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
• Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
• Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
• Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
• Climbing: stairs, stools, ramps, ladders.

Visual Acuity:

• Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to read pertinent printed material and distinguish colors.
• Ability to prepare and read written documentation; use of computer.

Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.