Fulfillment Associate

Job Title:          Fulfillment Associate 
Hours:              M-F 8:30am-5pm
Department:     Fulfillment
Report:             Senior Manager, Fulfillment
Location:          On-site - 3265 17th Street (at Mission and Capp)
Wage:              $22.75 - 23.75/hour

About Us
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans, and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. Our business is built upon trust and partnership, and now we’re looking for a Fulfillment Associate to support the fulfillment team by accepting incoming deliveries, overseeing products shipped and received internally, organizing inventory, processing online orders, and ensuring that all orders are filled quickly and accurately. 

About the Job
There is no such thing as a typical day, but your mornings might start by greeting the team before setting up your station for the busy day ahead. Once you have checked in with the team, you print out a list of the online orders since yesterday and begin neatly packing up bars of chocolate and printing personal gift notes to customers. In your meeting with the team, you brainstorm alternative packaging methods, since the current brown paper is clunky and could be improved for the customer experience. As the meeting wraps up, you receive an email from the warehouse team -- there has been a delay in some of the products scheduled to arrive today, and as a result, some items will not be ready to ship until the following day. You will need to strategize which orders to prioritize in addition to alerting Guest Care so that they can begin the recovery process with the customer. Before you leave, you organize yourself for the next day, tidy the area, return your supplies to their labeled home, and clear the tables of odds and ends. This full-time position starts at $22.75-$23.75/hour. 

About You
You love a clean and organized workspace. When Fulfillment Supplies show up, you methodically consolidate boxes and rearrange the space to designate a destination proactively. When you notice the backstock of shipping boxes is looking a little low, you communicate the need to order new supplies. Every day you enter a zen state of mind while packaging orders for customers, double-checking the contents, and adding a handwritten thank you note or birthday message when appropriate. You imagine the customer opening that box and you are always mindful to pack it in a way that doesn’t involve broken chocolate or a bent note. Throughout the day, you regularly update others about potential setbacks and ask for help when needed, proactively solving problems saves everyone a headache. When your methodical process of filling orders is interrupted by delivery, or you have to drop everything to help move in a new melanger, you pick up your work as you left it and take pride in finishing the day with every order fulfilled. 

Responsibilities

• Pack customer and wholesale orders for daily shipments.
• Maintain an organized and clean workspace-- chocolate can make a mess
• Process incoming goods and consolidate products and supplies.
• Maintain positive relationships with external delivery drivers and respond to the doorbell.
• Keep the loading dock clear for pickups and deliveries
• Proactively resolve issues
• Communicate effectively with the team and across multiple departments
• Interact with carriers (UPS, FedEx, USPS. DHL) when needed
• Other tasks as necessary 

Requirements

• Available Monday-Friday from 8:30 am-5:00 pm 
• Positive, helpful attitude with excellent attention to detail. Willing to accommodate last-minute requests. 
• Excellent attention to detail and a mind for keeping spaces organized
• Able to work independently, prioritize work to meet deadlines, and help the team achieve department goals.
• Physically able to be on your feet for long periods of time and repeatedly lift up to 50 lbs.
• Comfortable using Google Products
• Authorized to work in the U.S.
• Food Handlers Certificate upon hire

Benefits
We are proud to offer a variety of benefits and perks that our team members enjoy. All team members receive paid time off for vacation and sick time. We also offer an industry-leading subsidy on medical, dental, and vision insurance through Kaiser, Blue Shield, and the Guardian. We offer a 30% discount on all Dandelion products, a $150 annual Dandelion Chocolate gift card, chocolate and pastry tasting opportunities, free beverages and snacks, FSA benefits, commuter benefits, professional development training, safety shoe reimbursement for qualifying positions, CPR training, safety training, trips to origin, opportunities to travel to our Japan locations, and paid time to work on manager-approved internal committees that are essential to the organization.

How to Apply
Dandelion is growing, and we are invested in employees who take ownership over their roles and are interested in contributing in a bigger way with us. You will stand out from the crowd if your resume is accompanied by a cover letter with a few sentences about your most memorable food experience. We look forward to hearing from you!