MM Sales Support Specialist Supervisor (11:30a-8p)

MM Sales Support Specialist Supervisor

Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

·       We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.

·       We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

·       We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.

·       As a D&H Co-Owner you receive numerous discounts on services.

*Candidate preferred location in Harrisburg, PA, Tampa, FL or surrounding areas. Hybrid role.

SUMMARY

Provide daily leadership to SMB or MM team with focus on Sales Operations to include Sales Support Specialist coaching, training and motivation that delivers team wide improvements in process efficiencies and administrative automation. Ensure continuous administrative support to the business. Collaborate with management team members.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Supervise Sales Support Specialist team(s)

·       Support Sales and Management team with direction, staffing, daily operations and team updates

·       Load balance

·       Attrition planning

·       Review and utilize performance metrics to coach team members 

·       Attend applicable collaboration meetings; provide management briefs 

·       Assist in scheduling resources for I.T. enhancements, I.T. program testing, collaborate on user trainings with training department

·       Manage Support Coverage

·       Conduct regular team huddles

·       Adhere to all company policies procedures and ethics including company attendance policy 

·       Lead career development discussions with team

·       Conduct monthly LFG & quarterly People First meetings

·       Conduct interviews for open positions and hire new team members as needed

·       Work in tandem with Sales Managers to achieve sales goals

·       Attend customer cadence calls as needed to help resolve operational issues

·       Conflict resolution and customer escalations

·       Attend system enhancement meetings, including automation enhancements. 

SUPERVISORY RESPONSIBILITIES

·       Supervise Sales Support team to include time clock functions, PTO requests, hours worked, and manage overtime

·       Ensure daily focus on support and issue resolution through team huddles

·       Provide goals and give written and verbal direction to sales support staff 

·       Conduct Performance reviews 

·       Onboard and provide training to new team members 

·       Provide on-going coaching and support of team members

·       Communicate system and personnel resources to management 

REQUIREMENTS

·       Bachelor’s degree preferred.

·       3 years of office, sales/support or call center based customer service experience, distribution experience preferred.

·       1-3 years of experience in Lead or Management position

Why Should You Apply?

·       Opportunities for growth and development.

·       Great benefits.

·       Competitive industry pay.

·       Excellent Work/Life Balance.

EOE