Analysis Technician

Danfoss engineers technologies that enable the world of tomorrow to do more with less. We meet the growing need for infrastructure, food supply, energy efficiency and climate-friendly solutions. Our products and services are used in areas such as refrigeration, air conditioning, heating, motor control and mobile machinery. We are also active in the field of renewable energy as well as district heating infrastructure for cities and urban communities. Our innovative engineering dates back to 1933 and today Danfoss is a world-leader, employing more than 25,000 employees and serving customers in more than 100 countries. We are still privately held by the founding family.

This is a great time to join our team, as our Ames location is seeking an Analysis Technician to assist with Quality, Safety, and Continuous Improvement, and root cause analysis of customer warranty claims in the form of field returns and production line rejects. Read below to see if this role is the right fit for you.

• Root cause analysis of customer warranty claims in the form of field returns and production line rejects.
• Coordinates the activities surrounding the hardware return to complete failure analysis using various testing and inspection methods.
• Enters failure analysis information into the company database(s)
• Partners with the appropriate Business Unit (BU) quality and engineering in the root cause investigation.
• Represent Danfoss during external customer visits to Customer Claim Handling (CCH) area or at a customer location.
• Safety: Follows safety & housekeeping standards and procedures, uses appropriate Personal Protective Equipment (PPE), looks after the safety of others.
• Able to break problems down to manageable parts and sets major priorities. Extracts data from known sources. Analysis information in a systematic way. Structures problem solving using analytical approaches. Must be able to prepare written information for customers (internal and external) customers.
• Identifies and focuses on improvement areas with great potential and likelihood for early success. Initiates and leads improvement projects or change initiatives.
• Respects others, shares information, gives & receives feedback, works interdependently with co-workers to accomplish team goals. Works with others to resolve conflicts.

• High school education.
• Five years working with Danfoss products or Fluid Power Technology background. With experience in two or more of the following areas: Test Lab, Machining, Quality Technician, Assembly Test, or Cell Coordinator
• Change: is open to changes and new approaches. Can relate changes to daily business.
• Speak effectively before groups of customers or employees of organization.
• Experience in leading 4-Step, Championing Root Cause Problem Solving (RCPS) activities.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.