What are the responsibilities and job description for the Social Media Community Manager position at Darlyng & Co?
The Social Media Community Manager is in charge of managing and developing a brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.
The Social Media Community Manager may work closely with the Director of Operations on the strategic planning of social media marketing campaigns. However, his/her main role is to communicate and provide support to the community members.
The Social Media Community Manager is the first point of contact within the social media community and strives to engage and provide support to members of the community. The Social Media Community Manager is required to monitor trends and topics mentioned by the community and has the ability to anticipate potential problems that may negatively affect brand reputation.
A Social Media Community Manager builds the brand’s online presence and fosters stronger relationships between the brand and the public.
Roles and Responsibilities
- Curating creative content and going live weekly on all of our social media platforms.
- Serve as a point of contact for the company’s social media platforms such as Facebook, Instagram, and YouTube, as well as blog posts on the website.
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Work with the Director of Operations to create high quality, engaging, relevant, and timely content
- Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines.
- Foster and strengthen new relationships with parents and community members to grow the affiliate program.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
- Keep up to date to the latest social media trends and emerging social media platforms in the industry.
Job Requirements
- Bachelor’s degree in Marketing or relevant field
- Experience in community management
- Familiar with social media platforms
- Staying abreast of social media trends & platforms
- Comfortable going live weekly to represent the brand
Skills
- Content Creation
- Brand Management
- Marketing
- Community Management
- Email Marketing Software
- Social Listening
- Adaptability
- Planning
- Communication
- Interpersonal Skills
- Ability to Take Direction
- Work Under High Pressure and moving deadlines
- Team Player
- Autonomous
Job Types: Part-time, Contract
Pay: $13.00 per hour
Benefits:
- Employee discount
Education:
- Bachelor's (Preferred)
Experience:
- Marketing: 1 year (Preferred)
Work Location: One location