Job Posting for Associate Director, Program Experience at Dartmouth College

Position Information

Posting date	03/21/2024
Closing date
Open Until Filled	Yes
Position Number	1126842
Position Title	Associate Director, Program Experience
Department this Position Reports to	Tuck Executive Education
Hiring Range Minimum	$78,000
Hiring Range Maximum	$93,000
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule
Location of Position	Hanover, NH 03755 Tuck, 100 Tuck Hall
Remote Work Eligibility?	Hybrid
Is this a term position?	No
If yes, length of term in months.
Is this a grant funded position?	No
Position Purpose	Leads the planning and execution for delivering a world-class program experience for in-person, virtual, and hybrid executive education programs. In partnership with program stakeholders, contributes significantly to the vision and strategy for the execution of programs to meet learning objective needs. Typically assigned to more complex, custom, and global programs.
Description	Alongside its outstanding MBA program, the Tuck School of Business offers a correspondingly distinctive portfolio of business education programs for unique professional and executive audiences. The program experience team within (TEE) is at the center of logistical, administrative, and client service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for our participants. As associate director, you will provide program experience leadership, overseeing our most complex program logistics, client relationships, and contributing to initiatives that elevate the team's effectiveness. Your expertise will be instrumental in shaping the direction of our executive education programs, fostering client satisfaction and driving the success of strategic projects. The ideal candidate will have a proven track record in program and event management, a strategic mindset, and the ability to drive initiatives that enhance overall program experience.
Required Qualifications - Education and Yrs Exp	Bachelors plus 6 or more years' experience or combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Extensive experience planning and producing complex professional, multi-day conferences, education and training programs, and/or other events of similar complexity, in a complex environment and involving clients with high expectations of client service, including traveling presenters, a wide variety of participants, and senior executives Extensive project management experience and experience and skill implementing, managing, and improving complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies Ability to work both independently and collaboratively at a high operational tempo Strong organizational and multitasking abilities, with a keen attention to detail Excellent interpersonal and communication skills Significant experience fostering positive relationships with participants, corporate clients, faculty members, and other stakeholders Proven experience delivering programs in a university setting or other complex environment. Bachelor's degree, preferably in liberal arts, business or event management/hospitality and/or relevant work experience. Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues. Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs Willingness to work some evenings and weekends to facilitate programs while in session Willingness to travel domestically and internationally
Preferred Qualifications	Previous experience planning and delivering international educational programs Proficiency customer relationship and/or learning management systems (e.g. Canvas) and CRM (e.g. Salesforce).
Department Contact for Recruitment Inquiries	Lorin Parker
Department Contact Phone Number	603.646.2904
Department Contact for Cover Letter and Title	Lorin Parker, Executive Director, Talent Management
Department Contact's Phone Number	603.646.2904
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Preferred, but not required
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Additional Instructions
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Key Accountabilities

Description

1. Program Development, Planning, and Leadership:

Lead logistical planning and implementation of assigned executive education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program
Collaborate with internal and external providers to secure necessary resources and services for program delivery and work closely with business development and faculty colleagues to develop the program schedule and prepare program content
Mentor and guide program experience colleagues in their roles, fostering professional growth and client service excellence; work with director in delegating and distributing work and program coverage across program experience team
Using participant and client feedback and knowledge of best practices, make recommendations to continuously improve the program delivery efficiency and overall experience
Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of CRM and other digital tools

Percentage Of Time

50%

Description

2. Client experience:

Create a professional, well-organized, and high-quality program experience that meets the same high level as the program content and embodies Tuck's personal, connected, and transformative brand promise, often at offsite locations both domestically and internationally
Serve as the primary point of contact for program participants, corporate clients, faculty, and other external partners during program deliveries, exhibiting a high level of poise and professionalism
In consultation with business development colleagues and TEE leadership, act as a primary liaison for select custom and consortium program clients, ensuring expectations are met and exceeded
Cultivate and maintain positive relationships with program participants, faculty, clients, and partners, both externally and internally
Anticipate questions, needs, and issues and address them proactively to ensure a positive client experience

Percentage Of Time

25%

Description

3. Team collaboration and innovation:

In partnership with executive education leadership and through knowledge of executive education market trends, generate, develop, and lead strategic initiatives that enhance the overall success of the executive education programs
Work cross-functionally with executive education colleagues to ensure integration between program experience, marketing, sales, and operations
Provide oversight for shared departmental functions such as service provider relationships, master calendar management, invoice processing, and process improvements
Provide insights and recommendations based on industry trends and program evaluations

Percentage Of Time

20%

Description	4. Budget management: Work closely with business development and finance colleagues to develop budgets for executive education programs Monitor expenses and ensure adherence to budgetary constraints Identify cost-saving opportunities without compromising
Percentage Of Time	5%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

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