Information Technology Training Specialist

Overview

EHR Instructional Designer Analyst. Collaborates with the training manager, system analysts, and subject matter experts to develop, provide, and maintain Epic curriculum materials. This includes multimedia deliverables to be used with self-paced online learning, in-person and virtual instructor-led training, and other initiatives as assigned. Builds and maintains the training environment.

Responsibilities

Analysis

Leverage feedback & data to create learning modules and evaluate effectiveness.  Collaborate with members of this team and stakeholders to ensure material meets desired outcomes.

Design

Design learning solutions based on analyses that include curriculum content and documentation and factor in adult learning theories.

Development

Develop & maintain course materials including instructor manuals, training guides, quick start guides, tip sheets, and eLearnings.  Engage in continuous improvement of all materials.

HIPAA / Privacy Practices

Adhere to HIPAA compliance rules.

Technical Build / Support

Build, maintain, and test build in the training environment to support training delivery.  Complete and maintain certification in assigned Epic application.

User Support

Provide weekly remote and in-person support to users receiving training at DH locations.  Participate in off-hour on-call support rotation.

Key Competencies

• Understanding of adult learning principles
• Adaptability/flexibility
• Demonstrating flexibility with respect to required changes in training content and delivery methods
• Autonomy/independence
• The ability to work without close supervision, taking ownership of work activities, and ensuring training material meets Epic’s and DH’s standards
• Critical thinking
• The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability
• The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and on time
• Learning
• The ability to learn new content and leverage that knowledge to develop strong training programs
• Interpersonal skills
• Being cooperative and approachable and taking time to listen to and address others' questions or concerns
• Presentation skills
• The ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding the audience's attention, developing effective materials, and handling questions or challenges from the audience.
• Reading comprehension
• The ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material
• Verbal and written communication
• The ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing. This includes targeting the amount, style, and content of the information to the needs of the receiver.
• Work ethic
• The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity

Qualifications

• Bachelor's degree with 2 years of related experience or the equivalent in education and experience required.
• Knowledge of adult learning principals and training methodology required.
• Strong interpersonal, organizational and presentation skills required.

Required Licensure/Certifications

• Special certification may be required dependent upon clinical applications.
• Valid driver’s license with a clean driving record required in accordance with D-H’s Driver Disqualifications Guidelines.