What are the responsibilities and job description for the Solution Architect position at DartPoints?
POSITION SUMMARY
The SA is a front line technical position responsible for supporting the customers and sales of the local data center. Responsibilities include understanding and developing technical solutions for customers, advising the local sales team on RFQs, understating and reporting on technical trends in the industry, working with the Infrastructure Services team on new product launch, training local staff on company products and services, and providing full customer satisfaction. Must have strong I/T sales engineering experience. Must be able to manage complex technical projects on an as needed basis.
PRIMARY RESPONSIBILITIES
• Solutions Engineering
o Technical face of the company to support sales and customers; including answering client technical questions during the sales process, evaluation requirements, proof of concept and architecture discussions for development and delivery of product solutions for RFQs, RFIs, and RFPs
o Regularly update management on deal status and raise issues for management attention
o Able to travel throughout sales territory
o Excellent organizational and time management skills
o Excellent communications skills both written and verbal
o Coordinate and communicate all post sales activities in CRM and other between the customer and local site operations staff to ensure proper and effective transition of IT environment
o Provide strategic & tactical guidance to both sales teams and customers on current and proposed technical environments
o Participation in local/regional/national events to promote Dartpoints or our partners
o Demo Dartpoints products to customers and prospects
• Technical Marketing
o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
o Provide key technical market insights and trends to the Infrastructure Services team
o Training local staff on the company products and services
o Work with Technical Product Manager for new product launches to the market
QUALIFICATIONS
• Education: Bachelor Degree in Computer Science or technical field
• Related Work Experience: A minimum of 5 years of industry relevant sales consulting or solutions engineering
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• Strong interpersonal skills, ability to debate, negotiate, and influence and partner with others in a collaborative and constructive manner
• Certifications: VMWare Certified Professional or Cisco Certified Network Professional certifications desired
• Technical Skills: Must have strong IT industry experience. Experience in at least two infrastructure technologies including servers, AWS/Azure IaaS, routing and switching, backup and recovery, storage, and security. Experience with VMWare cloud IaaS platform a plus
• Working knowledge of Cisco, VMware, VEEAM, Zerto, Netsurion, Dell EMC or Netapp products a plus
THE FOLLOWING CRITERIA APPLY TO ALL POSITIONS:
• Employees must complete individual quarterly objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving
Location: Cincinnati, OH
Reports to: Solution Architect Manager