What are the responsibilities and job description for the System Administrator position at DAS Health?
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time on-site System Administrator based in or within driving distance of Indianapolis, IN.
The Systems Administrator is responsible for providing proactive remote and on-site technical support to users in an efficient and accurate manner. The Systems Administrator is DAS Health’s second line and responsible for taking on escalations from the Help Desk as well as maintaining internal Service Boards.
Job Duties Include:
- Act as Help Desk’s First Escalation Point
- Maintain and Work Tickets on the Backups Board
- Troubleshoot Backup Failures
- New Remote Installations / Reinstallations
- Disk Space Cleanup
- Maintain and Work Tickets on the IT Maintenance Board
- Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
- Identifying Trends to Reduce Recurrence of Technical Issues
- Maintain and Work Remote Tickets on the IT Service Board
- New User Creations
- Troubleshoot PC Application and OS Issues
- Remote PC Preps
- Setup MFA with End Users
- VPN Setup and Troubleshooting
- Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
- Placing all assigned tickets on ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
- Attaching, creating, and updating relevant configurations with necessary client asset information
- Being attentive to all client correspondence and notifying them daily about new developments of their service request.
- Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
- Resolving tickets within 3 hours total worked time and before 15 days of age
Requirements:
- 2-4 years of experience in Help Desk or IT support position
- High School diploma or GED Equivalent
- A and Network Certifications
- Proficient Networking Knowledge
- Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD)
- Working knowledge of Microsoft 365 Email and Office Products
- Working knowledge of Microsoft Windows, MacOS, and Linux
- Efficient problem solving / troubleshooting skills
- Energetic, pleasant and professional
- Strong verbal and written communication skills
- Must have attention to detail, neat and organized
- Strong time management skills and ability to multitask
- Ability to work as a proactive team member in an office setting
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
