What are the responsibilities and job description for the Customer Service Advisor position at Dash Lube Inc?
Job Description
The Customer Service Advisor is responsible for creating a Wow! Guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring tailored service recommendations, quality product installation and communication of any special circumstances that impact the overall satisfaction. This leadership role is also a critical link to our Guest First strategy, building sales and gross profit within the store location by using proven methods that exceed the guest's and Jiffy Lube business needs and that realize Jiffy Lube's vision and strategy for guest care. The CSA has the authority to coach, challenge and provide direction where guest satisfaction is concerned.
Job Responsibilities:
Provides and ensures excellent, professional "Guest First" care for all automotive services available.
Provides and ensures a positive consultative approach during the check-in process.
Ensures we accurately capture the guest's product needs and provides updates throughout the entire process to create a WOW experience.
Must be a team player that encourages collaboration; shares wins and feedback, creates a feeling of belonging to the guest as well as teammates.
Responsible for ensuring to maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust.
Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met.
Deliver quality service at all times.
Carry out other duties and projects necessary for the position.
Job Requirements/Competencies:
Basic computer skills for accurate data entry.
Communication skills required to assist customers.
Ability to carry out simple automotive repairs.
Organizational skills to complete tasks in a timely manner.
Weekend work and some holiday work required.
Have a valid driver's license and be able to drive vehicle.
Education/Experience:
High school diploma with 2 years customer service related experience; bilingual is a plus