Job Posting for Director of Strategic Accounts at Data Electronic Devices

Emerald EMS has an exciting opportunity for a Director of Strategic Accounts to join our team! At Emerald each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Emerald EMS is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, and New Hampshire, as well as in Shenzhen, China, Emerald EMS specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Industrial Controls, Life Sciences, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

The Director, Strategic Accounts is responsible for the Emerald “Customer Experience” for one or more specific customer accounts. This person is responsible for the development and execution of the Account Strategy.

In this role, you will coordinate with the Program Management & Executive Teams to drive growth and financial performance of the business unit. This includes establishing and managing a long-term strategic partnership between EMERALD and the customer(s) that delivers the growth and profit objectives, defining and expanding Emerald’s value proposition, and understanding the customer’s own strategic objectives. The leader drives how Emerald contributes to success in those areas, ensuring customer satisfaction, understanding the competitive environment, and mapping all key stakeholders and ensuring relationships are created and maintained with each of them. Requires the use of sales force automation tools such as Insightly (CRM) and sales/account management to plan, track and report status and progress.

Responsibilities of the Director of Strategic Accounts:

Owns the creation of a growth strategy for their account(s) with an overall objective of 30% year-on-year improvement in
Value Added Revenue allied to an improving Net Core Operating Income percentage (i.e. NCOI/Revenue expressed as a
percentage figure).
Owns the creation, review and approval of all contract/commercial documents and agreements governing business between EmeraldEMS and their customer(s).
Owns the business development aspects of executing the account plan and advancing the relationship with the customer(s).
Responsible for developing the funnel to target and executing the sales process and updating the sales funnel.
Responsible for opportunity management which includes the development and execution of the ‘Opportunity Strategy” and the development and testing of the “Value Proposition”.

Qualifications of the Director of Strategic Accounts:

Bachelor’s degree (BA) from four-year college or university.
10 years related experience in strategic customer management.
Or equivalent combination of education and experience.
Extensive knowledge of production and inventory control, material and capacity requirements planning and master planning.
Experience in managing customer revenue growth and commercial management/execution.
30% domestic travel required.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Why work for Emerald?  

As a team member at Emerald, you’ll enjoy: 

Competitive medical, dental, and vision benefits. 
401K and company matching 
Parental leave

Vacation, holiday, and sick leave 
A safe and inclusive work environment with team and management support. 
Paid on-site and off-site job training 
Community service and philanthropic initiatives 
Employee appreciation and events 
Career advancement opportunities 
Stability 
Referral program 
Overtime opportunities for hourly employees 
Employee discounts

Location:

San Jose, CA, is a large city surrounded by rolling hills in Silicon Valley, a major technology hub in California’s Bay Area. San Jose has an average of 300 days of sunshine, a lively downtown, and is rich in history, diversity, culture, shopping, and dining. There is also much more to explore with its proximity to the ocean, Sierra Nevada, and vineyards.

Emerald is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Emerald EMS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Director of Strategic Accounts

Job Posting for Director of Strategic Accounts at Data Electronic Devices

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