Customer Success Manager

The Scale Customer Success Manager will be a part of a fast-growing Customer Success team and build strong relationships with our SMB Customers. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio. Your efforts will drive customer satisfaction and happiness. If you care about delivering happiness to customers, we would love to talk to you!

What you will do:

• Work with our Mid-market customers from Onboarding through Renewal.
• Build on existing customer relationships, by structuring mutually beneficial commercial partnerships.
• Identify and influence decision-makers and key stakeholders of some of the largest audit firms in the world.
• Work closely together with our DataSnipper Innovation Services team to develop the Customer Success strategy and to drive customer engagement at our clients.
• Create and optimize Customer Success management processes and workflows.

What you bring:

• 2 years in a Customer Success Manager role.
• Familiar with the dynamics and customer journey in B2B enterprise software.
• Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes
• Excellent project and time management skills.
• Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.
• An outgoing personality with a positive attitude.
• Strong affinity with the software industry.
• Fluency in English is a must.
• Other language skills are a bonus.

What we offer:

• Being part of one of the fastest-growing scale-ups in the Netherlands
• Make an impact by disrupting the audit and finance industry with us
• 28 vacation days on a full-time basis
• Pension plan
• Stock participation plan
• Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
• A flexible and growing organization with lots of opportunities to learn and develop
• International working environment, with a team of friendly and driven colleagues
• Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
• Access to OpenUp, the mental health and wellness platform
• Friday drinks and multiple social activities for team building

If this sounds interesting to you, apply. We can’t wait to meet you!