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Business Systems Consultant 3 Helpdesk / Customer Support

Datasys Consulting & Software Inc
Trenton, NJ Full Time
POSTED ON 4/10/2024

JOB DESCRIPTION:

Title: Business Systems Consultant 3 Helpdesk / Customer Support

Location: Trenton, NJ

Job Type: W2

Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.

  • REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:

  • Experience with Help Desk, customer service, and directly assisting users.
  • Experience with developing systems via a structured SDLC methodology including Agile methodology.
  • Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
  • Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
  • Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
  • Experience in collaborating with multiple teams to develop and implement programs.
  • Experience in writing test plans and test scripts and conducting various testing.
  • Experience in creating user training manuals and conducting user training and demos.
  • Ability to analyze complex business processes and work flows and propose areas for improvement.
  • 4 year college degree or equivalent study required.
  • Relevant work experience: 6 to 8 years.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Type: Full-time

Pay: $50.00 - $55.00 per hour

Work Location: Hybrid remote in Trenton, NJ 08608

Salary.com Estimation for Business Systems Consultant 3 Helpdesk / Customer Support in Trenton, NJ
$116,322 to $143,850
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