What are the responsibilities and job description for the Dispatcher position at DATTCO?
DATTCO has an opening for a Dispatcher in our Coach & Tour Division. This is a full-time position that will primarily support our Sacred Heart University relationship in Bridgeport, CT but it will also provide support to other clients in Connecticut. The work location may vary between offices in Southern and Central Connecticut based on client need.
DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York Worlds Fair. DATTCO is now New Englands largest private passenger transportation company. Our Coach & Tour Group operates 150 vehicles and drives 4.9 million miles annually.
DATTCO Offers:
- Family-oriented culture & team environment
- Our employees gave us the highest ratings in the industry on Glassdoor.com
- Promotion opportunities we promote from within
- Medical & dental insurance
- Life & disability insurance
- 401k plan with company match
- Paid time off
Primary Responsibilities:
- Work with supervisors to ensure on-time departure of all vehicles
- Check-in drivers as they report to work including reviewing uniforms and providing work tickets
- Providing information regarding Coach & Tour Division operations to customers and other staff
- Utilizing GPS and dispatching software to monitor operations of routes for accuracy
- Working with drivers and other staff to address service issues/failures in a timely manner
- Review driver itineraries for accuracy and address driver questions/concerns promptly
Minimum Requirements:
- Open availability to work mornings, nights, weekends and holidays, as required.
- High School Degree or equivalent
- Bus operations experience preferred
- Well-developed planning and organizational skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Detail oriented and customer focused
- Proactive mentality towards problem solving
- Strong phone and verbal communication skills along with active listening
- Adaptability to different personality types
- Ability to work with computer systems and follow specific business rules for data entry
- Proficient in Microsoft Office (primarily Word, Excel and Outlook)
- Ability to use internet or other tools to research trip and destination information
- Ability to adapt to changing requirements at a moments notice
- Must be able to work in a team environment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
