Product Manager II

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

As the Product Manager, you will be directly responsible for driving innovation within the Datto Partner Portal, the partner facing access point to all of Datto’s nine product lines. The focus of this individual will be to increase the value of Datto's services to our partners through workflow optimization and portal redesign, as well as the creation of a new reporting framework that unifies insights across Datto products.

In addition to conceptualizing and driving key roadmap items supportive of product strategy, you will take a special role on the product team to manage cross departmental initiatives such as:  (1) driving more accountability for ‘roadmap intake’ process by standardizing our participation in customer advisory boards, scalability addressing customer feedback via online forums, and enhancement requests (2) embedding with our Sales & Success organizations to ensure that we’re collecting GTM feedback efficiently.  (3) Interviewing partners to ensure that portal workflows align with their Jobs-To-Be-Done

Primary Responsibilities:

• Own product through entire product life cycle, from initial proposal, requirements definition, launch, and retirement
• Using product research input, create detailed business and technical requirements, working alongside engineering to design, develop, and bring concepts to market
• Contribute to the strategic planning process and ensure continuing alignment of the product strategy with the overall company strategy
• Collaborate with product marketing and sales on go-to-market strategy and execution. Keep stakeholders involved and informed throughout the planning, development, testing, and deployment lifecycle. Manage stakeholder and customer escalations when needed.
• Establish success criteria for product usage and perform ongoing measurement and monitoring, using input to inform roadmap and designs.

Skills/Experience

• 3-7 years of product management experience
• A consistent track record leading all aspects of a product throughout its lifecycle, including delivering successful new products & features to market
• A solid Product Management background, with a demonstrated experience working with a team of technical experts in an agile environment in a Product Owner role
• Demonstrated skills communicating with peers, managers, and senior leadership
• Excellent analytical, collaboration, presentation and written skills
• Extensive experience with enterprise software very helpful
• Solid technical understanding of common IT infrastructures
• Proficient in Jira
• Familiarity with Aha! is a plus

Preferred qualifications

• A technical background with an understanding and/or hands-on experience in backup & recovery, SaaS application development, IaaS (AWS, GCP, and/or Azure), and Security.
• BA/BS in Computer Science or related technical field or equivalent practical experience.
• CSPO® or A-CSPO® Certification a plus.

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

• Comprehensive health-care benefits
• Free lunch every Friday
• Flexible paid time off policy
• Free food, drinks, and fresh organic fruit
• Charity match program
• Education reimbursement
• And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices .

Datto is an equal opportunity employer.