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Hybrid Customer Service/Order Entry

David Role & Co., INC
Woburn, MA Full Time
POSTED ON 4/15/2024

REMOTE/HYBRID Position - New England Area

Customer Service responsibilities include, but not limited to:

- Order Entry - Work in several different MFG systems to enter customer orders in a timely and accurate fashion

- General Price and Availability checks for our distributor partners

- Expedite Orders

- Answer phone calls and determine correct team member to assist the customer.

- Work with Inside and Outside Sales force to provide and maintain quality service levels to our customer that are above and beyond the norm for our industry

- Develop a general understanding of our manufacturer's products and services and have the ability to use that knowledge to sell products into the electrical distribution channel.

- Develop and Maintain relationships with our customer base.

- Work with the Inside and Outside Sales force to grow our business with all manufacturers that we represent.

- Maintain customer pricing, SPAs, and job quotes to keep customer base competitive in the market.

- Assist Inside Sales with securing competitive feedback to help keep our customer base market competitive.

Qualifications
- Excellent communication skills in English
- Proficiency in data entry and customer service
- Strong phone etiquette and interpersonal skills
- Ability to perform outbound calling tasks effectively
- Analytical skills to assess customer needs and provide appropriate solutions

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Hybrid work
  • Office

Application Question(s):

  • Do you live in New England?
  • Can you comfortably set up to work from home or would you need to work from an office?

Work Location: Hybrid remote in Woburn, MA 01801

Salary.com Estimation for Hybrid Customer Service/Order Entry in Woburn, MA
$67,511 to $95,083
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