IT Technology Trainer

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an IT Technology Trainer to join our team. This position offers the flexibility of being fully remote, while working within commuting distance of any of our offices.

The IT Technology Trainer role brings a superior level of expertise around a multitude of applications and technology in use throughout the firm. This position provides expert-level technology instruction and support to attorneys and staff of the firm and prioritizes understanding their needs and workflows to enhance efficiency and client service. Expert technology training and customer service skills are paramount. 

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

• Assist the Technology Training Manager to develop and deliver engaging technology training via a variety of methods applying adult learning principles and methodology to maximize impact, effectiveness, and adoption of training amongst the firms’ personnel at every level of the organization to expand technology skillsets, confidence, and efficiency
• Provide technology training during new application, system, hardware, and workflow rollouts; identify training needs and develop training content to ensure successful implementation
• Deliver training to individuals and groups, provide 1:1 coaching, coordinate with others in the business to identify technology training needs and provide documentation and reports as requested
• Develop skills assessment tools for technology training programs that can be used to measure both learner and program effectiveness
• Analyze support ticket data and other metrics to determine deficits in the technology skillsets of individuals or groups at the firm
• Regularly revise, update, or enhance training content and learning materials to ensure they are up to date
• Identify recent, high risk, problem prone, or changed processes, applications, or hardware that should be addressed and improved through training
• Maintain training program records including organizing and scheduling classes, producing reports, rosters, and email notifications
• Build meaningful relationships with key stakeholders and Subject Matter Experts (SMEs) across the firm to design and develop content that translates business needs into engaging and effective training content
• Build and maintain expert knowledge of the firm’s processes, applications, and systems to provide technology training, support, and guidance to attorneys and staff firm wide
• Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data. Promote a culture that promotes information security as an integral part of Information Technology (IT) architecture and business processes
• Keep professional skills current by taking relevant training and continuing education courses. Apply and share these skills to the betterment of the firm’s attorneys and staff
• Maintain high quality standards; identify and encourage areas for growth and improvement
• Be committed to “seeing around corners” and sharing technology training insights with the legal and technology community; identify and adopt technology training solutions as they apply to legal practice
• Identify barriers to translating learning into practice and work to mitigate them
• Serve as a training evangelist and promote technology training programs firmwide
• Assist with projects, tasks, and support as assigned; travel and work non-business hours as necessary

Join us if you have:

• Microsoft Certified Trainer / Microsoft Office Specialist certifications preferred
• 3 years’ experience conducting virtual or in-person technology training to individuals and groups at a professional services organization; previous law firm experience preferred
• Bachelor’s degree or equivalent work experience in teaching, computer science, or a related field
• Expert understanding of legal technology including desktops, laptops, mobile devices, Microsoft Windows/Office/M365, NetDocuments, and legal LMS solutions such as Docebo or viDesktop
• Must be able to operate in a fast-paced environment using expert organizational skills to manage multiple training events for applications and systems in different phases of development
• Demonstrated ability to quickly learn new technologies to understand the value-added, and pass that knowledge on to others
• Excellent communication skills, both verbal and written, with professionals in all levels of a professional services organization are required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort
• Superior problem solving, decision-making, follow-up, follow-through, and priority setting skills with attention to detail and demonstrated ability to practice good judgment
• Exceptional organizational, interpersonal, and customer service skills; ability to handle stressful situations in a calm, composed manner while maintaining focus on the objectives at hand
• Must be a self-starter and team player who is driven to create and deliver technology training programs which engage attorneys and staff, expand their technology skillsets, and improve client service
• Ability to take on opportunities and challenges with a sense of urgency, high energy, and enthusiasm

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Diversity, equity, and inclusion (DEI) are part of the fabric of Davis Wright Tremaine—central to who we are and what we do.  Our vision is to foster a culture where all talented individuals—including those from traditionally underrepresented populations—can have, and can see, a path to success.  We are committed to fostering DEI because it makes our firm better, in every way.  At DWT, every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.  If you need to request accommodation during the application or recruiting process, please contact ginakette@dwt.com.

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