What are the responsibilities and job description for the FIELD Medical Office Assistant position at DAVITA?
When you join DaVita IKC as a Medical Office Assistant, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth, and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
The Medical Office Assistant will coordinate with providers and Integrated Care Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Medical Office Assistant acts as a single point of contact to coordinate resources for DaVita IKC patients.
This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.
This is a Field based role. Must be locate in the Little Rock, AR area and will be traveling to DaVita Facilities to meet with patients face to face 80% of the week.
Essential Duties and Responsibilities:
Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
Performs outbound calls to providers to make appointment for patients or follow up on care
Answers inbound calls from patients, providers, and Village resources, as necessary
Follows up with patients to ensure their needs are met and schedules future check ins
Coordinates with clinical resources and providers to ensure smooth continuum of care for patients
Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN)
Notifies patients of location and appointment times as needed
Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
Assists with the referral process
Other duties as assigned
Here is what you can expect when you join our Village:
- A "community first, company second" culture based on Core Values that really matter.
- Clinical outcomes consistently ranked above the national average.
- Award-winning education and training across multiple career paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team contributions.
- A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Qualifications
- High school diploma or equivalent
- At least two (2) years of experience in a professional office environment
- Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
- Excellent verbal and written communication skills
- Deals with confidential information and/or issues using discretion and judgment
- Medical Experience required, dialysis experience preferred.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
To learn more about our Village and the world of dialysis, click here.
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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits