Customer Service- Corporate Retail
Job Posting for Customer Service- Corporate Retail at Dawson
$17.00 per hour
Temp to Hire; Hybrid Schedules (New Albany, Ohio)
Availability between 8:00am-7:00pm, Monday-Friday
Starts Tuesday, November 1st
**MUST LIVE LOCAL TO COLUMBUS, OHIO
What the position offers:
#ZR
Temp to Hire; Hybrid Schedules (New Albany, Ohio)
Availability between 8:00am-7:00pm, Monday-Friday
Starts Tuesday, November 1st
**MUST LIVE LOCAL TO COLUMBUS, OHIO
What the position offers:
- Will be required to work on Black Friday as well as either the Saturday or Sunday of the Thanksgiving weekend
- Hybrid schedule once trained: Mon and Fri at home; Tues-Thurs in office (hybrid schedule starts 11/18)
- Training schedule: Week 1 in office all 5 days; Week 2 (nesting) location TBD
- Can work remotely anywhere, Mon 12/19-Fri 12/23 & Tu 12/27- Fri 12/30; Closed Mon 12/26 & Mon 1/2/23
- Opportunity to get your foot in the door at a global corporate retailer
- Onsite café and other amentities
- Full suite of benefits once hired
- Medical, Dental, Vision, Rx, disability and life insurance, PTO, paid parental and maternity leave, 401k, Associate Assistance Program, mental health and wellness support, adoption and fertility benefits
- Employee discount (up to 40%) & paid holidays when hired permanently!
- Certified Great Place to Work, Forbes’ Best Employers for Diversity, Forbes’ Best Employers for Women, & Named a Best Place to Work for LGBTQ Equality
- Growth and Development opportunities
- Customer service (via phones) ONLY; no email/ chat & no escalation calls
- Use a variety of methods to ensure that each customer is 100% delighted during every interaction by delivering a personal level of service
- Through excellent verbal communication, you will create a legendary service experience in every interaction
- Through your commitment and follow-up, you will deliver solutions and exceed customer expectations
- You will provide creative solutions to engage with your customers’ individual needs by providing relevant recommendations
- Demonstrate qualities representative of our unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
- Actively listen to the customer, taking their request for product or services, and develop/present customer service solutions and/or suggest additional items, cross sell, & up sell
- Provide information to the customer and place appropriate notes in system
- Ensure proper security procedures are followed on all customer interactions
- Maintain thorough knowledge of systems/resources so that information can be researched, and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new products and services
- Achieve assigned Key Performance Indicators – i.e. Customer Satisfaction, Quality Assurance, Avg Handle Time
- Dedicated, quiet, workspace, with high speed internet to successully work from home
- Willing to learn new information each day, learnability
- Friendly, upbeat personality that believes in providing excellent customer service
- Excellent verbal and written communication skills are a must
- Strong aptitude for navigating various software applications
- High energy and inspiration in everything you do for your customers
- Ability to be flexible and quickly adapt to changing business needs and processes
- Ability to think and deliver results independently
- Ability to analyze situations, make quick decisions, and facilitate proper resolution
- Ability to diffuse situations, get to the issue, and solve the problem
- Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customer’s specific needs
- Ability to effectively probe customers to obtain the information needed to process customer requests
- Strong customer service, analytical, and decision-making skills
- Ability to work in a fast-paced, hectic, & changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to maintain patience with difficult customers
- High school diploma or equivalent required
- Some University or Post-secondary Education preferred
- Customer service experience communicating with customers through various channels
- Past retail or direct sales experience will be considered an asset
#ZR
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Salary.com Estimation for Customer Service- Corporate Retail in New Albany, OH
$32,635 to $42,862
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