Operations Coordinator

You belong at Day & Ross.

Operations Coordinator

Full Time
Santa Teresa, NM

As an Operations Coordinator, you are responsible for safely support the terminal team and company drivers to meet stakeholder expectations with respect to service and productivity. You are responsible for supporting the Operations Manager and/or Driver Manager. High attention to detail and accuracy in processing Administrative Functions will be a key component to this role.

How You’ll Help

• Ensure accurate reporting.
• Ability to co-ordinate road repairs and service of fleet.
• Organized filing and numerous clerical duties depending on shift.
• Must be resourceful using the internet and company intranet to maintain company standards.
• Must be a team player willing to participate in and support all aspects of the operation.
• Punctual and presentable as you will be the front line in dealing with customers.
• Must have a good command of the English language, both written and verbal.
• Capable of using radio communications (walkie-talkie) along with office phones to communicate with drivers.
• Ensure on-time delivery to customers.
• Scheduling driver’s pick-ups and deliveries.
• Uploading and setting up of scanners.
• Maintain communication with Customer for status reports on correct loading by unit and timely departures.
• Ensure driver concerns reported to dispatch are responded to and closed off within reasonable or expected timelines.
• Arrange daily deliveries, assign pick-up requests, and enter orders in the computer.
• Do a dock and yard check, ensure freight is not missed, and trucks are on schedule.
• Perform Yard consolidations, including checking what is in the trailers.

Your Skills & Experience:

• Computer literate in Excel and Word.
• Equipment knowledge is an asset.
• Must be able to build and maintain relationships.
• Previous Transportation or operational experience is preferred; various roles within transportation would be beneficial.
• Strong sense of urgency and ability to respond to demands calmly.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work independently, a self-starter.
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
• Ability to work a flexible work schedule.
• Strong Communication Skills.
• MS products, TMS Systems, web-based programs.
• Demonstrated customer relationship skills.
• Able to work deadlines in a highly transactional environment.
• Ability to champion the business needs collaboratively to colleagues.
• High School graduate or equivalent
• Preference for post-secondary education or a combination of education and experience.

What we offer:

• Competitive wages.
• Health Insurance.
• Health Savings Account / Flexible Spending Account.
• Dental and Vision plans.
• Disability and Life Insurance Policies.
• 401(k) Plan.
• Employee Assistance Program.
• Travel Assistance Program.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide references and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person