What are the responsibilities and job description for the Front Desk Agent position at Days Inn & Suites Santa Rosa NM?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Compensation: Starting at $12.00 per hour
Part Time - Shifts Available: Saturday & Sunday Morning
Responsibilities:
- Bookkeeping: keep accurate records of all hotel guest account information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Handle customer complaints as necessary
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Job Type: Part-time
Pay: From $12.00 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Santa Rosa, NM 88435: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $12
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