Front Desk Associate

Position Title: Guest Services Representative

Preferred Availability: 6a-2p and 2p-10p

Front Desk, Customer Service

Immediate Supervisor: Front Desk Manager

Position Summary:

Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Functions:

• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
• Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied room.
• Arrive on time, with proper uniform and positive attitude
• Processes guest reservations, registrations, payments, and departures through property management system (SynXisPM)
• Handles collection efforts of all in house balances and notifies management of potential liabilities.
• Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
• Responsible for thorough understanding and effective performance of property management system.
• Maintain and organize work area and clean lobby and Front Desk area daily.
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
• Offers Guest assistance when needed whenever possible.
• Complies with all safety and security policies in accordance with property standards.
• Clean and maintain lobby area during slow periods.
• Refurbish coffee and other guest amenities as needed during reception hours

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: $16.75 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person