Patron Services Assistant

The Dayton Metro Library is seeking a full-time Patron Services Assistant for our bustling Main Library in downtown Dayton. The successful candidate will excel at resolving patrons’ account issues with a pleasant demeanor, locating items for patrons, and providing basic assistance using our computers. This individual will process and track resource sharing materials borrowed from other libraries on behalf of our patrons. We are looking for an individual who enjoys providing front-line customer service and who loves to help people. Join our team today!

DML is committed to cultivating inclusive environments and a workforce that reflects the diversity of our community. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.

Further, we recognize the importance of language diversity on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

Essential Job Duties

• Provides courteous, welcoming and prompt circulation services to all patrons. Charges, discharges and reserves library materials. Enters circulation data into computer. Assists patrons at self-check stations.
• Computes and collects fines, registers and issues library cards, registers voters and Golden Buckeye participants. Answers phone and responds to patron inquiries.
• Assists patrons in finding and selecting library materials and in the use of the public computers, personal electronic devices and library virtual materials.
• Processes book drop returns, operates Materials Handling system, sorts delivery and mail, routes materials, searches for holds and missing items and processes unclaimed requests.
• Completes financial report, counts out cash drawer and coin bill acceptor, and makes a bank deposit as needed.
• Under the direction of the manager(s)/librarian(s), changes the circulation status of items and routes or discards items as appropriate.
• Assists with opening and closing duties.
• Processes new materials.
• Performs miscellaneous clerical duties such as mending materials, ordering and maintaining office supplies, and filling displays as assigned.
• Receives, places, and processes systemwide Worldshare requests (Main Patron Services Assistants only) and interlibrary loan requests.

Job Qualifications

• High school diploma or general education degree (GED) and one to three months related experience and/or training, or equivalent combination of education and experience.
• Knowledge of circulation policies and procedures preferred.
• General knowledge of PC equipment required.
• Schedule includes day, evening and Saturday hours.

Compensation and Benefits: The starting hourly rate for this position is $16.11. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.

Application Process: Please send your cover letter and resume to Jennifer Kadel at careers@daytonmetrolibrary.org. This position is open until filled.

The Dayton Metro Library is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $16.11 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person